SINGAPORE CHANGI INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

Yes. The free upgrade of car given me extra happiness, enjoyed the experience

Everything good

No queues, arrived at noon, staff were on lunch break.

There are some mistake on dropoff. On 20may2019 i booked for drop off 1300. When i arrive at drop off location at 1300pm. Nobody come! I call to europcar Nobody answer my call!. My flight at 1440 pm. I have to give the car key to my SG friend. But he also have one car at airport too. He drive Europcar to his home and take taxi to airport to pickup his own car. Europcar come to get te car at 1600pm. It is a non professional on Europcar.

Good

The slogan says: 'Global Services for Chinese,' but there is no Chinese-language support.

As per above

Platform is simple to use

Nope! The car was delivered to me in double quick time!

Smoothieeeee!

The AVIS staff at both T3 and T1 terminals were very unfriendly and dismissive. They never left their desks to assist with car pickup or drop-off, conduct vehicle inspections, or provide any helpful advice. Especially during the return, they asked me to locate the AVIS parking spot on my own. I spent a long time searching but couldn't find it because the AVIS parking signs were too small. I had to call AVIS for help. I requested them to stay on the line as I was already at the parking area and needed directions. The staff on the phone only spoke for a minute before hanging up, and when I tried calling back a few times, no one answered. I ended up parking the car in a regular spot and ran three floors up to seek assistance from the information desk staff at the airport. They contacted AVIS and then explained how to find the parking spot, but their instructions were still unclear. I had to return to the parking area and search for the AVIS spot repeatedly before finally finding it.

Constant free upgrade, where available, so long you maintain loyalty. Pick-up & drop-off time management is slightly flexible as part of their service attitude.

Apps booking is interesting with much of the Reward Vouchers available from time to time !

The platform initially showed a Toyota Sienna, but when we arrived, the rental company gave us a FREED, which is only slightly larger than a Honda Fit. When we asked the rental company, they said the Sienna was much more expensive. If that's the case, why list the Sienna in the first place? These aren't even the same class of vehicle. To avoid ruining our mood, we just accepted it.

ordered BMW5 but X3 it was ok

The preferred vehicle is always not available. If i book for Peugeot 508, it is never available for pick-up. The supplier itself is not interested to provide this vehicle to me.

Waited 1 hour to pick up the car.

No one was at the counter on time, and the phone couldn't be reached. The actual car provided did not match the order and was not of the same class. They only agreed to change the vehicle after I requested a cancellation.

The company didn't remind me to renew online, resulting in a scratch that wasn't covered by insurance. I had to pay a lot for repairs.

The order indicated pickup at Terminal 3, but the actual pickup was at Terminal 2.

Excellent service

Every time I go to the counter, it's almost impossible to find someone. Very few staff speak Chinese. The return location is extremely hard to find, and I got lost several times.

Budget Singapore counter staff is very flexible and friendly. Well recommend

Very easy to use platform. Love it

Staff was not present timely.

Smooth process, excellent !

Good