CAR RENTAL REVIEWS ON AVIS AT SINGAPORE CHANGI INTERNATIONAL AIRPORT, SIN

The slogan says: 'Global Services for Chinese,' but there is no Chinese-language support.

Very satisfied, the car was new and very clean.

Good condition and good service

Easy booking and best price

The attitude was okay.

The AVIS staff at both T3 and T1 terminals were very unfriendly and dismissive. They never left their desks to assist with car pickup or drop-off, conduct vehicle inspections, or provide any helpful advice. Especially during the return, they asked me to locate the AVIS parking spot on my own. I spent a long time searching but couldn't find it because the AVIS parking signs were too small. I had to call AVIS for help. I requested them to stay on the line as I was already at the parking area and needed directions. The staff on the phone only spoke for a minute before hanging up, and when I tried calling back a few times, no one answered. I ended up parking the car in a regular spot and ran three floors up to seek assistance from the information desk staff at the airport. They contacted AVIS and then explained how to find the parking spot, but their instructions were still unclear. I had to return to the parking area and search for the AVIS spot repeatedly before finally finding it.

NA

NA

Waited 1 hour to pick up the car.

Satisfied

No one was at the counter on time, and the phone couldn't be reached. The actual car provided did not match the order and was not of the same class. They only agreed to change the vehicle after I requested a cancellation.

The order indicated pickup at Terminal 3, but the actual pickup was at Terminal 2.

Every time I go to the counter, it's almost impossible to find someone. Very few staff speak Chinese. The return location is extremely hard to find, and I got lost several times.