ATLANTA AIRPORT CAR RENTAL REVIEWS

The service was excellent. During pickup, they recommended insurance and an EZPASS, and I only added a small amount of insurance. We rented a Dodge minivan, and there were several parked for us to choose from. The car was in great condition. Overall, very satisfied.

Dislike: The staff questioning military status

Like: The ease of picking up the rental car by using that kiosk, made it a breeze. No lines no wait which was great.

Like: great car, prompt service
Dislike: it wasn't clear what company I was renting with ... there was no "easyrentcars" counter.

Like: Good, new, low mileage vehicle
Dislike: Being offered upsell when a larger vehicle was to be offered anyway. Check out assistant added on an unwanted Sat Nav Device charge when exiting the car park. Only noticed this on my credit card statement during the holiday. Had the charge removed promptly on returning the car.

Like: Good experience
Dislike: I have not received my invoice

Like: Very reasonable rates friendly staff
Dislike: I liked everything!!!

Like: This rental went off with a hitch. I got a great deal, the car in the picture was the car that i got(no bait and switch), over all one of the best rental experiences I've ever had!
Dislike: Nothing

Clearly tell the store staff that you do not want to purchase additional insurance.

Insurance promotion, very expensive

Like: All the staffs ware great
Dislike: None

Like: Everything! Great service and deal!
Dislike: NOTHING!

Like: Didn’t have to wait in line.

There were a lot of people picking up cars at the time, so the wait time was quite long. The service attitude was fairly good. The staff gave a detailed introduction to the vehicle's features during pickup.

This company offers low rates and has easily accessible locations.

There were hidden insurance fees; additional insurance was added when I picked up the car. Not sure if this is required by Georgia. Also, the Ford I wanted was locked, so I could only choose from Japanese models.

Since the car exchange is done at the airport, it's convenient for those flying in, but not so much for those already at the airport. We found the Alamo company based on the signs, only to be told it was just a drop-off point, and the pickup point was elsewhere. We couldn't find the way to the pickup point, so we first returned the car at the Sixt company and then took the escalator to the pickup point. Since we had a lot of luggage, we borrowed a cart from the Alamo company. I have to say, their service was quite good. Maybe there aren't many people who come by car to rent a car like us, so we wasted a lot of time at the airport.

No Chinese service provided, fuel rules not clearly explained, and directly asked to pay for a full tank of gas. Since our English is not good, we had already paid with a credit card. Fortunately, our American friend came and explained that we should return the car with a full tank to avoid unnecessary expenses.