BRISTOL AIRPORT CAR RENTAL REVIEWS

Excellent as always. Does what it says on the tin.

Great service easy to use.

All good.

All good.

Alamo office at Bristol airport a little bit of a treck and not the easiest to find. Friendly and helpful member of staff who guided me over the phone to the Alamo office. Hire car sign not well signed on entry to East Mids Airport, very small print on sign indicating left at first roundabout. Bigger sign/ print would help.

Easy, user friendly site to find and book a car.

staff were really excellent and the process smooth. The pick up was about 8 minutes walk form airport - and was told shuttle would take 15-20 mins to arrive so maybe not so good if mobility problems

The plus point was that the car we'd opted for wasn't available so we got a bigger one. Thankfully I know how to drive an Automatic (I'd booked a manual). The list of minus points is, alas, much longer. The phone number on our Rental Confirmation was for a company called Green Motion (which wasn't a name I'd seen on the booking platform or on any of our documentation). The lift from the airport to the office was very prompt and the driver was pleasant but the office is in the back of a Motel/Hostel. I felt very uncomfortable back there. Then the insurance options were presented and the huge deposit required in order to forego the insurance cost. There was no option but to take the high daily insurance cost. The £50 deposit is still sitting as "pending" on my credit card despite being told that it'd be refunded on 9th June (i.e. when I handed back the car). The whole experience has made me feel swindled.

Had a upgrage to an astra which made the difference.

Everything explained .

The opening times on the website are from 6am to 9pm. I booked a car few days before the pick-up at 7am but no-one showed up before 7.30am. The emergency number wasn't working so we didn't get the shuttle at the airport and we could not be sure that anyone would show up. Apparently our booking wasn't on the system the day before. The employee upgraded our car to apologise for the inconvenience.

Best value for money offer. I'm not sure our booking was covered by the price drop protection since I had no confirmation of the activation. The opening times of the car rental were wrong so we couldn't get the shuttle from the airport. Our booking did not appear in the car rental system so we had to wait.

The car had a very bad creaking noise on the steering wheel

Great service, great car.

Great, would use it again.

My flight was delayed and Greenmotion had no problem staying open late to wait for me.

Excellent company have used them before at Stanstead and they have maintained their standards. Would recommend them to anyone.

When picking up the car the woman marking the damage was totally obnoxious as was the driver who picked us up at the airport. The young chap behind the counter started off okay but when getting into discussions with the damage marking lady he became slightly rude and wouldn't listen. On returning the car what a totally different experience the 2 guys checking in the car and young man behind the counter so much better. Pity the others couldn't learn from them

Long pick up time. Poor access to a small yard for car rent. Dreadful staff on return and poor process. Would not use again.

The pick up was from Green Motion car and van rental. The name Ace Rent a Car never appeared anywhere and wasn't on the shuttle bus that collected me. It would have made pick up quicker and easier if there were clear instructions on where to meet the shuttle bus.

All excellent other than 15 mins wait to get served initially

Excellent no problems

Green Motion was very efficient

On returning the car I stopped in Farrington to top up fuel when car wouldn’t start. Due to the car running out of Adblu I wasn’t able to start car. I called office which then was asjed to buy and topup Adblu. On doing this the car still didn’t start so RAC had to be called. This cause a lot of stress as I had a 6 mth, 4 year & 6 year old and a flight that day. This is something that should of been checked before hiring a vehicle.

The car was far bigger- Citroen Berlingo- than the Cactus I requested. It was also a very poor car to drive. Rubbish gears very sensitive to wind , a really poor tank of a car.

The car was spotlessly clean and was also a pleasure to drive. The car was very fuel efficient. Staff were very pleasant and courteous.

This was booked by another employee in my organisation.

Counter staff were very helpful, car was immaculate and they gave clear instructions where to go after ringing them once arrived at airport.

Very user friendly. Maybe advice that a call to the company was needed upon arrival/instructions.