The contract stated to pick up and return the car with a full tank, but after driving for a bit, I realized it only had 3/4 of a tank. I couldn't be bothered to go back and argue, but it does raise trust concerns.
Few people, no queues, and it's close to the airport. There's a dedicated driver for pickup and drop-off, but you need to call them. The insurance fees are extremely expensive, significantly higher than typical rental companies, even exceeding the car rental cost. Suitable for experienced drivers who don't need insurance.
Very satisfied! There was an issue with illegal parking, but the staff helped make a quick phone call to resolve it immediately. They were very friendly, and both picking up and dropping off the car were easy to find. It was a great experience overall.
They kept pushing insurance sales despite us telling them we already bought full coverage through the platform. Then they acted rudely when we returned the car, claiming the scratches were caused by us. Fortunately, we showed them video evidence and managed to return the car smoothly.
**Feedback on Oxford Car Rental Experience**
Recently, we rented a vehicle in Oxford for two days (local pick-up and drop-off). The overall experience was somewhat complicated, as outlined below:
**Rental Process and Location**
The pick-up point is approximately a 20-minute walk from Oxford train station, which is fairly reasonable. However, please note that walking is manageable if you have no large luggage; if carrying substantial belongings, it is recommended to plan transportation in advance.
**Service Attitude and Sales Issues**
- The staff had a rather indifferent attitude and frequently attempted to upsell additional services such as insurance and accessories during the communication. Upon declining, the rental deposit was immediately increased, which felt like undue pressure.
- When asking for details about the upgrade packages, the staff could not clearly explain the content or benefits, making it difficult to make an informed decision. This reflects a lack of professionalism.
**Fee Transparency Concerns**
- There were noticeable issues during payment: after the first payment attempt failed, the system displayed an increased amount of £20 without justification. The staff did not provide a reasonable explanation or any written proof, leading to doubts about fee transparency. A thorough review of the system or procedural loopholes is recommended.
**Vehicle Condition**
The rented vehicle was in good condition, handled smoothly (per feedback from the accompanying driver), and had no mechanical issues, which met expectations.
**Return Arrangements**
As the return date fell on a public holiday, the car rental agency was closed. Following their instructions, we parked the vehicle in the designated area and mailed back the keys. We are unable to fully evaluate the completeness of the return process.
Called them, and within five minutes they arrived to pick me up. The process of picking up and returning the car was very quick, and the staff were very friendly.
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