We had an excellent service at the Car rental/ pick up in Denver.
Sandy the lady who helped us initially was very efficient and professional and she waited to have her break to help us with our booking.
About QEEQ:10.0/10
Very pleased with the service and the car that we were provided was excellent.
“Got an Expedition that over heated but was replaced after several hours of wait for the tow”
About AVIS:8.0/10
I got later than expected to the Avis office, after midnight some people in line but moving fairly. We got a Ford Expedition instead of a Suburban, unfortunately it had some problem that made the engine to over heat, that night I was unable to identify the problem because we drove 5 min to a nearby hotel, it was until next day while we were driving to our destination when we found out. I waited 4 hours in a parking lot for a tow to get the unit replaced. This issue made us to lose almost all day, I got the replacement unit aprox. at 4 pm
I was taken to Budget to get the replacement car, the manager JORGE made an excellent job to take care of it ASAP and were given another Expedition but in much better shape than the first one.
Return was fast. It was unfortunate to have a car with a mechanical issue, probably only short of coolant but who knows, not to risk it when you travel.
The process of the replacement could have been much faster, not very good communication with service providers.
About QEEQ:10.0/10
Reservation process was simple, fast & convenient.
“Great vehicle and seamless pick-up/drop off process”
About Enterprise:10.0/10
Service at pick-up was great. We realised the vehicle we had booked was a little small for the amount of luggage we had however we were quickly upgraded to a larger vehicle which cost around $20 extra per day. Very easy process and made such a difference.
About QEEQ:10.0/10
The platform is fantastic. Really have enjoyed using the website and the comprehensive information it contains making the booking process so much easier.
These two issues caused the actual price to increase significantly.
The store explained that Colorado state law requires additional insurance.
Also, extra toll fees were added, with two options: $15 per day or $10 per day for actual toll charges. Due to the time it would have taken to contact the rental car company, I had to reluctantly accept these charges. Waited about half an hour to pick up the car.
The first car they gave me was not cleaned both inside and out and had a loud humming noise in the back rear tire. I went back to Fox the next day to get a different car which was cleaned. I wan not given a credit for the first day. I also returned the car a day earlier and they did not give me a credit for an early return but charged me $20.
Tuvimos que gastar más porque la camioneta no era 4X4 y nos dieron una Jeep que era 2021 pero no estaba en buenas condiciones, temblaba cuando la sacamos a carretera.
Terrible scammers. They charge you for toll usage up front and promise to refund if you do not use it. I did not use one toll, yet they have still not refunded me. I try to contact them, but only get template replies.
Strange occurrence. We originally requested a Toyota Corolla but as we reached the gate the car couldn't be allowed to leave the lot and the gateman gave us a Rogue Sport which worked well for the entire 9 day use.
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
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View more >2. Additional toll fees
These two issues caused the actual price to increase significantly.
The store explained that Colorado state law requires additional insurance.
Also, extra toll fees were added, with two options: $15 per day or $10 per day for actual toll charges.Due to the time it would have taken to contact the rental car company, I had to reluctantly accept these charges.
Waited about half an hour to pick up the car.
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