CASABLANCA CAR RENTAL REVIEWS

Morocco is not suitable for self-driving; the police are too tricky.

As expected, highly recommend full insurance, but it can be declined. Had a flat tire during the trip, and the company refused to provide any assistance.

Rented from this company, but they weren't at the airport, they were at an off-site parking lot. Took us almost an hour to find them. Then it turned out to be a different company that loaned us the car. The old man who came to give us the car seemed to be nearly 70 years old, only spoke French. Match the name and car number, but since the company name didn't match, we argued for another 30 minutes. Why change the company without informing us? The old man was particularly frustrating, had a broken card machine and didn't know how to use it. Wasted another two hours of our time. We missed visiting the mosque in Casablanca because of this. The old man even claimed my card was broken and asked for a cash deposit. Called the rental company and they insisted not to give cash, which took another two hours in the cold. Eventually found a passerby who successfully swiped the card instantly. Such a hassle. Delayed us two to three hours and told us to return the car by 8 pm. He was very unhappy and charged us 150 dirhams for fuel and cleaning fees, saying we returned the car late. So troublesome.

There was no one at the airport to pick us up.

Very good

Friendly staff

تفاجأت بقيمة التأمين و تمت تسوية الموضوع بناءاً على عروض تم تقديمها من قبل الشركة دونما إخطاري بها مسبقاً.

This company is unethical, with poor customer service, and they even threaten customers. One person operates three car rental companies. I hope that QEEQ takes action and strongly recommend removing them from the website.

Their English is terrible, and there's hardly any service. The staff are average and they keep pushing their insurance.

This company is a shady business with poor customer service, and even threatens customers. One person operates three rental companies. I strongly recommend QEEQ to look into this and remove them from the website.

Our flight arrived early, and I contacted the store an hour in advance. They informed me the car wasn't ready and could only be picked up at the scheduled time of 8:30. Fine, no problem. I searched all over the airport's basement level and couldn't find the rental counter. Then, I went to the parking lot and dragged three suitcases around two parking lots, but no staff had heard of this company. Eventually, I found a clue in other people's comments on a rental site. In the cold morning wind, we waited for over half an hour in an open parking lot. There was no counter or office, only a white car with diRENT stickers on it. Then the 'fun' began. After 30 minutes in the cold, the car arrived, looking clean on the outside. The staff first confirmed my reservation, then started removing his personal belongings, like blankets and a sleeping bag, from the car. At this point, I hurried to get my shivering wife and kids inside the car. The backseat was covered in uncooked rice. I loaded our luggage and inspected the car with the staff. There wasn't a single scratch-free spot on the exterior, but at least the headlights, mirrors, and windows were fine, and the tire wear was acceptable. When I checked the brakes, I told the staff they were almost worn out and unsafe. He reassured me it was fine, saying the car had just returned from the desert, and any issues would trigger a dashboard warning. Considering the car's condition, I had to check the engine and fluids myself, as we planned to drive over 1000 km in three days. Sure enough, the engine coolant was leaking. Again, he said it was fine because the car had just been to the desert and any problems would trigger a warning. Then came the most outrageous part: they wanted a 30,000 MAD pre-authorization. What? The rental documents stated a range of 500-3000 USD. If I had known the amount, I wouldn't have rented this car. Given Morocco's reputation for scams, who knows if the POS machine was set to pre-authorize or charge directly. After half an hour of negotiation, no progress. I contacted the rental site’s customer service, which only added to my frustration. 'Sir, we apologize for your experience, but we can only negotiate with the local car rental company. We have no better solution.' After about seven or eight minutes, I couldn't continue the conversation and hung up. After flying for hours, did I have the energy to deal with this nonsense? Fortunately, I had a smooth flight. I couldn’t waste more time on this. I was on a holiday; it was just money. I gave up the argument and signed off. While returning the car in Marrakech, I returned it with more fuel than I received, despite the contract stating I received one-eighth of a tank. This was the worst car rental experience ever. I canceled my Fez rental afterwards. Disgusting!

Charged over 4000 more for full insurance, terrible

Unreliable rental company. They claimed my card didn't go through and insisted on a 100-euro insurance fee. Additionally, they charged a 200 dirham cleaning fee upon return.

They charged a 4205 RMB deposit and only refunded 961 RMB. When returning the car, they said everything was fine. However, after we got back home, they only refunded a bit over 900 RMB. When we called, they claimed there was damage to the car, which is not true since we had no incidents during the rental period. They also forced us to buy a 3000 RMB insurance at the counter. This company is definitely a scam. I do not recommend renting from them.

La compagnie devait être rejoint par téléphone à notre arrivée, ce qui complique les choses. Après leur avoir parlé, ils nous demandaient d'attendre dans un très grand espace. Nous avons attendu près d'une heure, mais les gens de la location n'étaient toujours pas là. Nous avons du rappeler les gens. Finalement, une personne qui n'est pas de la compagnie nous a amener dans le parking désigné et a rappelé les gens de la compagnie pour une 3e fois. Nous avons finalement trouvé les gens responsable. Il n'y avait pas de kiosque avec le nom de la compagnie. Seulement 4 jeunes adultes qui nous faisaient signer des papiers et payer les montants dans le garage sur le bord d'un mur de béton. C'était très louche. Le processus a été très long, mais nous avons finalement récupéré la voiture. La voiture était égratignées à plusieurs endroits mais il n'y a eu aucun problème avec la mécanique durant le voyage.

Reasonable prices, thoughtful tips, and offline maps deserve a thumbs up.

After my flight was delayed, I went to the store to pick up the car only to be told that there were no cars available. The worst part is that they charged the full rental fee and didn't refund it.

The actual car did not match the one I booked. It was a bait and switch situation. I booked a Nissan Qashqai or at least a car of the same class, but was given a French car instead.

Great service. No extra fees were charged, and they didn't push to sell insurance. They were very patient even though I picked up the car late.

Very convenient and fast. The deposit was returned in three days.