The staff at the store were very friendly. The car we initially received had a damaged door that hadn't been repaired. We requested a change, and the rental company provided a new car, which was very satisfying.
The staff were warm and patient, explaining everything carefully. The receptionist at the AVIS office in downtown Fez, Morocco, was very welcoming. I added the full coverage insurance with no deductible on the spot. Due to a misunderstanding about the vehicle, they quickly replaced the car for us. The new car had only about 30,000 kilometers on it and looked very new; the interior was clean and tidy. After a six-day journey, I felt this car was excellent value. The return point at Casablanca Airport's T2 terminal was easy to find. The staff quickly inspected the car and released my deposit the same day. In fact, the deposit at AVIS was quite low—only 2000 Dirhams, likely because I had rented from this global company before. Surprisingly, the deposit for the car I initially rented from another company (EUROPE) was 16,800 Dirhams. Opting for AVIS was definitely the right choice. I will continue to choose their vehicles in the future.
The staff was enthusiastic and patient, explaining everything in detail. The attendant at the AVIS downtown store in Fes, Morocco, was very welcoming. I added full coverage insurance with zero deductible on the spot. Due to a misjudgment on the vehicle, they quickly replaced it with another car for us. This car had only 30,000 kilometers on it, looked very new on the outside, and the interior was clean and tidy. After six days of driving, this car was excellent value for money. The return location was near Terminal 2 of Casablanca Airport, and the staff quickly inspected and released my deposit that day. In fact, AVIS's deposit is not high at all; it might be because I've rented vehicles from this global company before, the deposit was only 2000 dirhams. Surprisingly, the car I initially rented in Morocco from EUROPE required a deposit of 16,800 dirhams. So choosing AVIS was absolutely the right decision. I will continue to rent cars from their company in the future.
The car pickup point is conveniently located just to the right after exiting the airport. This time, I was lucky to get a brand new MG3, which had only been driven for less than 70 kilometers. The pickup process was very simple, I just had to swipe the pre-authorization and sign to get the car. There was no pressure to buy additional insurance, but the car had an empty fuel tank, which made me a bit anxious upon leaving the airport. We drove approximately 2200 kilometers over the course of 20 days. The drop-off process was also quick, requiring staff to cancel the pre-authorization on the credit card.
Car condition was not up to Thrifty usual standards
Bald tyres which was told would be fine. Worrying though!!
Car made several weird noises when driving but saw us through the trip.
Tried to catch me out on return for a small mark on an already old scratched car
Average, they kept emphasizing that they're just employees and any issues should be taken up with the manager. We had to let the rental car service customer support negotiate with them the entire time.
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