MOSCOW CAR RENTAL REVIEWS

1. The vehicle is new. 2. The service is professional. They lend the GPS in advance for familiarization and explain rental details thoroughly. 3. The GPS interface in English is not user-friendly. The map information often differs significantly from Google Maps, so I can't rely on it.

Naprokat does not have an office at the airport! We had to pick up the car in the parking lot. The address on the QEEQ order was fake. The rental was scheduled for 19:00. Starting from 18:30, we called several times and always received a reply to wait another 5-10 minutes. It took six or seven calls before we finally got the car at 20:30. The car we received was newer and larger than expected, with only 5,000 kilometers on it.

The efficiency is too low, but the staff's attitude is acceptable.

The store location is not obvious.

It was easy to find the Avis store at Moscow airport. A tall Russian guy who speaks fluent English assisted us. The rented Tiguan wasn't available initially, so they offered a Skoda. However, we found that the window controls were broken. Since there were no other suitable cars at the location, he contacted another store in Moscow. Realizing the peak hours, he suggested we drive to our hotel first. Later, his colleague drove a new Mercedes SUV to our hotel and exchanged the car there. He even demonstrated how to exit the airport gate for us and stayed until we understood. Just as we were checking in at the hotel, his colleague arrived with the Mercedes. The windshield got chipped by a stone during our trip, but when we returned, the inspection and billing process was quick.

I booked a Tiguan but received a Nissan SUV. The car was clean and tidy. Thought I would pick up the car from the rental office, but it was delivered to the train station instead. There was an additional charge for this delivery, which was not mentioned before. The pick-up location did not match the one indicated online, and it took me an hour and a half to find the car. The contract was entirely in Russian, which I couldn't understand.

The rental company's branch was canceled. It took me 2 hours to find another branch to handle the rental, causing a lot of inconvenience.

It was okay. Because of the language barrier, my wife did most of the communication. I don't have a strong impression, but it felt alright.

The service was excellent, picking up the car was easy, and the return process was simple and time-saving!

The staff picked us up from the airport and helped us with the procedures. They were very friendly, and the rental deposit was also quite low, only 10,000 rubles. However, the GPS was not very helpful and made us take extra routes, but overall we were satisfied. They picked up the car from the hotel when we returned it.

This company's location is easy to find and the service is excellent. Although the front desk attendant's English wasn't fluent, he used an English-Russian translation app very smoothly, so communication wasn't an issue. The car was in great condition, very new and clean. They won't try to upsell you unnecessary things. The guy I talked to on the phone spoke excellent English and I finally met him when returning the car. He was tall and handsome; not sure if he's rich. He was also very efficient. Russia is a beautiful and great country, perfect for a road trip!

Service in Russia needs urgent improvement

Very thorough, the staff explained everything well

It was a great service experience. The front desk speaks English, which solved communication problems. Excellent.