ATLANTA CAR RENTAL REVIEWS

Confused at first where to get shuttle but airport staff helpful and shuttle was waiting when I got there very pleased

Car was almost new and had all the latest features which made the drive quite enjoyable

Overall good, big company offers good service.

Gave me a broken car

I had to terminate my trip 4 days early because my mother passed away and I had to return to the UK. I was told by the member of staff on returning the car that I would get a refund for the unused portion but that has not happened. This is disappointing.

Car was clean on outside but I had to take trash that was in the back of the vehicle. Fluid level should be checked during turn-in.

NA

Good service.

Highly satisfied

Satisfied

Long queue

Long wait in line

It’s was abit better this time because someone helped me. Atlanta is a big Airport, without help, no one can find their way out.

The Customer service desk gave me a better car than I had reserved, although they charged me more but it was spacious and better than the original reservation. Customer service was a bit pushy, but overall good.

I requested an economy car like a Toyota Corolla but got stuck with a van. This is the second time I got stuck with an SUV

Bad. They charged twice the amount I initially paid on the platform. The payment on the platform was already higher!

Very satisfied, almost no queues.

Great service, easy check in, and I got to select my vehicle. All staff were extremely friendly. The worst part was the placement of the car rental services/difficulty getting there, at both the Atlanta airport and the Pensacola airports, however this is not a reflection on Alamo and its fantastic customer service as all other car rental services were in the same location.

Easy, simple process. All upgrade options there so no surprises at the price being paid at the desk on pickup.

I booked a car from SIXTY for 10 AM and provided my flight number, but the flight was delayed. When I arrived at 10:45, the staff was packing up and refused to help. I found the manager who simply said it was after hours and they couldn't assist. I called the rental support and they were also unable to help, even insisted on a minor detail and refused to budge. I had to rent from another company at a higher price. The next morning, I tried to rent again but was told there were no cars available. I had to pay an extra $25 per day for a BMW. Although I had already paid for 4 days, they placed a $500 pre-authorization hold. A very bad experience.

We waited little over 3 hrs to get the vehicle. Worst experience ever. Please do not take over bookings if you do not have enough staff and vehicles. It was our spring break and kids got really tired waiting to get car. Several customers were waiting and staff at the counter was rude to customers saying they have ling wait and we can get refund and go to another provider if we want. Never ever will use Dollar rentals

Booking was easy. However, the rental company was over booked and no staff nor vehicles

The optionson the mid size SUV were limited. There were 2 vehicles that fit the description in my opinion and neither had keys. The others were merely hatchbacks but according to Dollar were part of the same group. We complained and were given the next group up. Happy in the end.

Counter staff was helpful once I had a mask. Unfortunately they couldn't provide one and it added an extra 60 minutes to get the car