“Not what I expected due to car overbooking by Europcar and mishandling my reservation.”
About Keddy by Europcar:7.7/10
After booking with EasyRentCars I contacted local Europcar directly to make sure the car would fullfill my expectations and to guarantee a ski rack. They promised me a Nissan Versa with a Ski Rack which they promised would suit my needs. I even call them again 2 weeks before my trip to verify everything was in order.
To my total surprise, I received at the airport a tiny Nissan March with no Ski Rack....Only after a full complain they offered me the Nissan Versa with Ski Rack but only 3 days after the inception of my rental. It was extremely tough to fit my family and luggage, let alone the skis....Terrible experience on all honesty. I needed to put two of my girls on a private transfer to the mountain for the first 3 days until my car was upgraded....
“Excellent - especially thanks to the counter staff at the Newberry airport in Buenos Aires.”
About Europcar:10.0/10
We rented from the Newberry airport in Buenos Aires and also from El Calafate - in both cases using Europcar. The counter staff at both places were absolutely wonderful! They provided detailed explanations, took care of all the paper work very professionaly, and were very friendly and service oriented. I would highly recommend them.
The car was in great condition, but there was no gas station at El Calafate International Airport where I needed to return the car. However, this is not the rental company's fault.
Very small car (Nissan March, kind of a Micra) when booking a Compact. Quite windy on the roads so didn't really feel safe in this small car.
Goode service overall. One flat tyre to be changed they didn't charge me for so happy with that.
Alquile un toyota etios o similar (compact) y me entregaron un Nissan March. Realmente elegi alquiar con Uds por la oferta de ese auto mejor y me entregaron un auto muy muy muy pequeño!!! muy mal. Nunca mas.
Pickup was a big problem that only got worse when we tried to contact customer service. No one answered the phone. Fortunately our message was returned several hours later and the car was ultimately dropped off at our apartment. They need to have more reliable contact information. The drop off however was extremely smooth.
“El Calafate to Perito Moreno Glacier and El Chalten”
About Hertz:4.0/10
Couldn't use Visa when picking up the car. A foreigner had the same issue and got so mad that they threw things. You can use cards to buy things at the airport, but not at the rental company. I contacted my credit card company, and there was no issue with my card. I asked Herz what to do, and their answer was that they didn't know. After more than an hour of delay and after repeatedly insisting, they tried again, and it finally worked. When returning the car, I noticed the rental company had a new card machine, but they refused to admit their old machine had issues!
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