“Not what I expected due to car overbooking by Europcar and mishandling my reservation.”
About Keddy by Europcar:7.7/10
After booking with EasyRentCars I contacted local Europcar directly to make sure the car would fullfill my expectations and to guarantee a ski rack. They promised me a Nissan Versa with a Ski Rack which they promised would suit my needs. I even call them again 2 weeks before my trip to verify everything was in order.
To my total surprise, I received at the airport a tiny Nissan March with no Ski Rack....Only after a full complain they offered me the Nissan Versa with Ski Rack but only 3 days after the inception of my rental. It was extremely tough to fit my family and luggage, let alone the skis....Terrible experience on all honesty. I needed to put two of my girls on a private transfer to the mountain for the first 3 days until my car was upgraded....
The car pickup process took a bit too long, almost half an hour. Returning the car was very convenient, just parked in the designated spot. The assigned car had a big dent in the door, which affected my mood during the trip.
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J.Vega
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