ROMANIA CAR RENTAL REVIEWS

Quick pick-up, drop-off experience. New and super clean vehicle.

Car was fine. At pick-up was forced to pay extra insurance or they wouldn't let us take the car at all. Felt like we were scammed. Car also only had quarter tank of fuel when email said full to full.

I already rented a few times from Autonom, it goes smooth every time. This time they did not have a car from the class I booked and got a free upgrade to the next class.

alamo at CLUJ airport is represented by enterprise rent a car. the counter ius easy to find at arrival hall, near all the other rental car companys. The staff are very friendly and customer-oriented. adequate foreign language skills available. everything is explained well. Vehicle was very clean and tidy, all pre-damages were already in the rental agreement. according to easyrentcars bail/depositwas 700 €. unfortunately, 840 € were blocked (+ 20% VAT).

Lorsque nous avons récupéré le véhicule le personnel a été très désagréable Mon contrat de location n avait pas été reçu Donc mon véhicule n etait pas disponible Nous avons récupéré un véhicule abîmé sans climatisation et sans essence ! On m a fait signer un contrat sur lequel aucun dégât sur véhicule apparaissait et ma signature avait déjà été reporte sur la restitution... On me donne un véhicule mouillé sur lequel on ne voit pas ou il est abîmé Lors de la restitution on m incombe un dégât qui n est pas de ma faute et on me débite la caution de 2200€ !!! Des voleurs !!!!

The counter staff try to cheat us about car insurance, I paid for super protection package, they told us that package doesn't mean anything, you must pay 25€ per day for real insurance etc. While dropping the car back they wanted to charge us about a scratch that already exist on the rear right door. We got the pictures of car in the pick up, so nothing happened (I guess). The counter staff said that the deposit (900€) will be paid back a month later but I'm not sure they're keeping their words.

It's okay

When I arrived in the agency I had since the beginnin a bad reception, the agent didn't even say good morning or reply my "hi", he simply asked: "drivers license, id and credit card." I provided all the required document then he asked me how much it was the deposit to pick up the car, I thought this was his job, right? In the voucher was saying between 500 and 3.000US Dollars, So he decided out of nowhere choose the amount of 2500EUR. Already telling me: "you don't have limit in this card right?" Seriously? Why would I plan a trip, book a hotel, get a taxi, cross the whole city to pick up the car if I didn't have limit on my credit card? So he didn't show me how he inserted the amount on the card machine, only asked me to enter the PIN. Then it said no authorized. The agent then turn his back and left me there alone, not willing to help or sort the issue out. I called the bank then, put the speaker on and with the bank agent asked the guys from the rental place to try once again(2nd time) but again he hid the machine and only asked me later on to put the pin and again not authorized asked the bank agent who I kept on the line if there was any transaction or ate least an attempt of it in their system. The answer was loud and clear(NO, on the bank end no transaction was showing up.). So instead try to use another machine, request another credit card or even turn it off and on he just said he wouldn't try again because HIS MACHINE would be blocked, machines does not get blocked because credit card insufficient found or anything like that. He told me then:"Rent the car in another company" Then curiously when I left his cabin there was a colleague of his from another agency offering me another car to rent! Now I need to keep my eyes close to my credit card account to make sure he won't use to charge me or buy something else later on because I already lose money with the booked hotel, the transportation to the car rent pl

The local agent pressed me to purchase local insurance for 25 Eur per day!!! and told me that my full risk insurance from AXA is bad. If I did not agree he was unpolite. I must check the car very good and make pictures by phone to avoid any problem at the return. During the return, they tried to blame me that the damage to the bumper was not so great. If I showed to him the picture he decided that I am right.

Average

Hard to find the tiny Avis sign to drop-off the car. Gps wasnt helpfull at that situation at all. The service guy tried hard to find damage on car and inside the car, luckyli i took detaild photos and videos and prooved every little scrach and dent that they were perior my pickup. Dont forget to record!

Very dissatisfied, would not recommend 1. Agreed to pick up the car at 9 AM. Called the rental company multiple times but no one answered. Finally picked up the car at 11 AM with no apology from staff. 2. Agreed to return the car at 6 PM (actually 6, 7, or even 10 PM would not have been an issue). Due to the late pick-up on the first day, our whole schedule was disrupted. We returned the car at 9 PM, and the company imposed a 74 euro fine per car for late return. During the dispute, they meticulously inspected the car for any issues that were apparently not present during pick-up, demanding fines. 3. A small stone chip (less than a centimeter) on the windshield led to a 1000-euro damage claim, without any negotiation. Their attitude was particularly harsh, likely due to the return time dispute. Previously rented from Sixt and the difference in service was huge. This company had no apology for their mistakes and strictly adhered to contractual terms when the customer had an issue. During disputes, they looked for any minor damages with flashlights and magnifying glasses. Clearly, their inspection during pick-up is not as thorough, and this tactic is intentionally distressing.

Had to wait for car to be filled up with gas, it hadn’t been washed and on return was told I had to have washed it. Too much time spent by employee checking every single inch of the car, something not done in USA where people look for obvious problems like a crash.

Very good staffs,

Very good and easy

Initially, they said that a Chinese driver's license couldn't be used, and the translation wasn’t an international driver's license. After negotiation, the staff called the company to confirm, and they eventually said it was acceptable, so we were able to rent the car.

Overall okay, just couldn't find the place to pick up the car at first.

In the rental company's backroom, we were surrounded by several men and forced to buy a second insurance. There were threats and deception throughout.

Worst car rental company I've ever dealt with - used bullying tactics to try to sell me their insurance and when I refused they kept my pregnant wife and little toddler for over 1.5h out in the middle of the night. When we returned the car they tried to charge us for pre-existing damage and it turned out they didn't have a clue about the condition of the cars they are renting out, but still haggled for over an hour. AVOID LIKE THE PLAGUE!!!

That's the second time I rented the car with you guys, the services are great, EXCEPT for one thing. You try to push us to buy your additional insurance too much, it is kind of an uncomfortable situation. I kept repeating over and over that I was not willing to take it, if I didn't have the hotel booked already I most probably would give up of the rental.

Good as always, I only use this website to rent cars.

Bad company. We got a vehicle without air conditioner. Missing engine oil. Back invented an injury that was not done through me. Lied. Please do not approach this company

Good company.

Serious consumer fraud. They lure you with low prices and then force high charges at the pickup. The scam targets customers who book through agents.