RUSSIA CAR RENTAL REVIEWS

I booked a Tiguan but received a Nissan SUV. The car was clean and tidy. Thought I would pick up the car from the rental office, but it was delivered to the train station instead. There was an additional charge for this delivery, which was not mentioned before. The pick-up location did not match the one indicated online, and it took me an hour and a half to find the car. The contract was entirely in Russian, which I couldn't understand.

Great service!

The rental company's branch was canceled. It took me 2 hours to find another branch to handle the rental, causing a lot of inconvenience.

There was no one available when picking up the car, we had to wait for a long time.

No one was there when picking up the car, had to wait a long time.

Pretty good. Quite fast.

I upgraded to a BMW X3 at my own expense; the rental company had a great attitude and was very accommodating.

Does not speak English

It was okay. Because of the language barrier, my wife did most of the communication. I don't have a strong impression, but it felt alright.

The service was excellent, picking up the car was easy, and the return process was simple and time-saving!

The rental and driver's license translation process was very satisfactory, but an unpleasant incident occurred when returning the car. We were a few minutes late to the airport return location, and the AVIS staff had already left for the day. We called customer service and were told we could use the self-service return by placing the keys in the metal box next to the AVIS office, but we couldn't find this box. We called AVIS customer service for almost an hour with no answer—not during the middle of the night, but just between 9 PM and 10 PM Beijing time. Online customer service was unhelpful, giving irrelevant answers. My friend and I were still looking for the box when it was time to board our flight. Eventually, we sought help from the local airport police to resolve this issue. I hope that in such cases, the car rental service can improve the customer service phone response rate.

I ordered the car from a different location and had to request delivery, which incurred a delivery fee.

The staff were warm and attentive.

A deposit of 45,000 rubles was deducted on October 5th. I returned the car on October 7th with no incidents, but as of today, November 17th, the deposit has not been returned. I have sent multiple emails to Europcar customer service with no response. The after-sales service of QEEQ is also very slow. I will never choose Europcar again!

The staff at the pickup point was quite attentive and personally took us to the car lot. He carefully checked for surface issues before handing over the car and marked even minor scratches.

Like: Pick up process was fairly simple and straightforward and so was dropping off. The vehicle was in good condition

The address link can only use the built-in map, but it guides you to another location, which is nearly ten kilometers away from the actual rental point! Google Maps cannot be selected!

Service in Russia needs urgent improvement

Very thorough, the staff explained everything well

Efficiency is relatively low. There's no 24-hour service at the airport and no staff when returning the car, you just leave the keys in a box. Maybe this is the Russian style.