TUNISIA CAR RENTAL REVIEWS

Average

The service was quite good.

Pretty Good

Service attitude was average. When there's a language barrier, they are unwilling to explain much. Queue time was too long.

We arrived at Algeciras Port and found Enterprise around 3:30 PM. The staff told us there were no cars available and that one would be available at 4:30 PM. We asked for confirmation, and he called and said the car would be back by 6 PM. We were very upset as this company only had one car. The staff then suggested we try other rental companies, Avis and Hertz, confidently saying they should have cars. It didn't seem far, but it was raining, and we were dragging our luggage. We walked a long way to Avis, only to find it was closed until 4 PM, and Hertz was even further away, not opening until 4:30. When Avis finally opened, they said it was impossible to get a car without a reservation. We had no choice but to go back to Enterprise. We would have waited if they guaranteed a car by 6 PM, but the staff couldn't promise this and sent us to check other rental companies again. After much insistence, he finally made another call to the current customer, confirming the car was already in the parking lot. By this time, it was well past 4:30. When completing the paperwork, we requested a discount because they didn't have the car ready at the appointed time. The staff, a chubby older man, refused, saying we weren't there at 4 PM (we arrived at 3:30, but they said the car would only be available by 6 PM, so we returned at 4:30). This made me so angry that I cursed in Chinese—the first time I ever did so to a foreigner. The man offered a bigger car and GPS as a discount, but I had already reserved an MPV which was sufficient for three people and luggage. Though we could use Google Navigation, he insisted on not giving a discount, so we reluctantly accepted. I swear everything I wrote is true. If you still choose this company, good luck. Algeciras is a small place where it's difficult to find rental cars without reservations.

The store is not at the airport. Called and had to wait a long time before someone came.

Upon arrival at the airport, the SGF staff was already there with a sign and had completed all the paperwork, leading us to the parking lot. That night, due to a malfunctioning GPS, the staff came to the hotel after a phone call to assist us. Since it couldn't be replaced, they took it back to the company without charging us. On the last day, we returned the car three hours ahead of the scheduled time, and the staff promptly arrived to complete the return procedures quickly.