I was charged late hours fees even though I had put 10pm as arrival time but other than that everything was perfect. The guy at the counter was very helpful
Very satisfied, trustworthy. They are very diligent in following up on issues, making renting a car in a foreign country feel safe. The car was significantly upgraded without additional charges, which is very considerate.
temps d’attente trop long pour récupérer ma voiture alors que j'étais le seule client.
Je devais avoir une skoda fabia ou similiaire, j’ai eu une DACIAN LOGAN ( aucune similitude).
About QEEQ:10.0/10
Tres bon site, prix tres interessent et simole d’utilisation
Make sure to record a video and capture every detail (a friendly reminder to avoid being charged). Once we provided the video, the pre-authorization was immediately canceled.
Both picking up and returning the car were quick and efficient, but Tunisians tend to ask for extra money randomly. Initially, I was asked to pay 16 dinars for some tax, but later they said one dinar would be fine and handed over the car. When I returned the car at the departure terminal, they wanted to charge me 10 dinars for an upstairs return service fee. When I questioned this, they said it was not necessary.
The service efficiency was quite satisfactory, and the car pickup and drop-off were convenient, right in the arrival hall. However, there was some dishonesty regarding the deposit; they mentioned it would be refunded within a day or two after the car was returned, but it has been half a month and it still hasn't been refunded.
When picking up the car, the inspection report already had circles marking over a dozen scratches and dents on the car body. I pointed out some additional spots myself. When returning the car, they suddenly claimed that a certain spot was a new scratch. I am sure that it wasn't caused by me, but due to lack of experience, I didn't take photos of the entire car. In the end, I had to sign due to rushing to catch a flight. The inspection staff seemed to be taking advantage of the situation to extort money from customers. They later charged me over 1,200 RMB without providing any invoice, email, or notification. I had purchased insurance but now don't know how to make a claim.
The staff service attitude was acceptable. However, we booked an automatic transmission, but they assigned us a manual one. After coordination, they provided us with a smaller vehicle. The car rental company refused to give any compensation, but eventually, we received partial compensation from the rental platform.
“NOBODY WAS THERE TO DELIVER THE RENT A CAR. WE TRIED TRO FIND PERSON WHO DELIVER THE CAR 55 MINUTES”
About RENTAL RIDE:6.7/10
The car was excellent. But service was terrible. nobody was trhere. we tried to find the car more then 55 minuteds. we assked more then twelve place and person to find the person who will delivered the car to us.
I was charged 100 Tunisian Dinar (approximately 230 RMB)! When picking up the car, I tried multiple credit cards, various types of cards, and even mobile payments, but none worked with their POS machine, even though they worked everywhere else. This forced me to withdraw 1500 Tunisian Dinar in cash from an ATM. When returning the car, I paid in cash. When leaving Tunisia, I needed to exchange all remaining cash into USD or Euros, but the cash withdrawn from the ATM couldn't be exchanged. I suspect the staff intentionally made the POS machine fail to work. Later, with help from the counter staff and a few travelers, I was able to exchange back most of the money. However, when there was 310 Dinar left, they took 100 Tunisian Dinar from me! I was forced to spend the remaining 210 Dinar at the airport on purchases. When I picked up the car, the tire pressure warning light was on and the fuel tank was empty. I had to go directly to refuel and inflate the tires. During the rental period, I even had to repair a tire once, but Zuzuche reimbursed me for the expense. In Tunisia, it seems common for people to repair and inflate tires frequently, and gas stations often have free air machines. It might be due to a shortage of spare parts, as I saw taxis and even Audis inflating their tires on the road. North Africa—understandable.
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