Extremely satisfied for the following reasons: 1. Very easy to locate. Right at the international arrivals area of the airport, we saw the car rental company. The paperwork process was very fast. After leaving through the main gate, head to the elevated P8 parking garage. Once you enter P8, you’ll see staff in green uniforms (Europcar). Hand them the reservation slip, inspect the car, check the fuel gauge, and you’re ready to go. Very convenient.
Make sure to record a video and capture every detail (a friendly reminder to avoid being charged). Once we provided the video, the pre-authorization was immediately canceled.
The overall car rental experience was great! Both pickup and drop-off were smooth and convenient. There were no other issues, and the staff were very helpful, especially the ones working in the parking lot who were incredibly patient.
The staff were waiting for me directly at the airport pick-up point. After picking us up, one of them, who only spoke French, took us to the parking lot for a thorough car inspection. The checklist was clearly filled out, with photos and markings for pre-existing damages. Although there was a language barrier, they were meticulous, and the process and documents were clear, so there were no communication issues. The other staff member spoke English and provided a contact number. Later, when our flight was delayed and we had to return the car late, being able to communicate by phone made things much easier. Ultimately, they did not charge a late return fee, although I would have understood if they did—business is business. Allowing the delay added great convenience to our trip, giving us extra time to visit Sidi Bou Said. The car had some minor scratches on the exterior but was in good condition overall. During our 4-day, 3-night road trip, there were no issues. The car was not full of fuel at pick-up, and they allowed us to return it similarly, which was convenient. They also reminded us to refuel with diesel.
The staff service attitude was acceptable. However, we booked an automatic transmission, but they assigned us a manual one. After coordination, they provided us with a smaller vehicle. The car rental company refused to give any compensation, but eventually, we received partial compensation from the rental platform.
I was charged 100 Tunisian Dinar (approximately 230 RMB)! When picking up the car, I tried multiple credit cards, various types of cards, and even mobile payments, but none worked with their POS machine, even though they worked everywhere else. This forced me to withdraw 1500 Tunisian Dinar in cash from an ATM. When returning the car, I paid in cash. When leaving Tunisia, I needed to exchange all remaining cash into USD or Euros, but the cash withdrawn from the ATM couldn't be exchanged. I suspect the staff intentionally made the POS machine fail to work. Later, with help from the counter staff and a few travelers, I was able to exchange back most of the money. However, when there was 310 Dinar left, they took 100 Tunisian Dinar from me! I was forced to spend the remaining 210 Dinar at the airport on purchases. When I picked up the car, the tire pressure warning light was on and the fuel tank was empty. I had to go directly to refuel and inflate the tires. During the rental period, I even had to repair a tire once, but Zuzuche reimbursed me for the expense. In Tunisia, it seems common for people to repair and inflate tires frequently, and gas stations often have free air machines. It might be due to a shortage of spare parts, as I saw taxis and even Audis inflating their tires on the road. North Africa—understandable.
The service was actually quite good, but a terrifying incident occurred: during the second half of our road trip (fortunately we had already left the desert area), on the way to the Mediterranean coast, we suddenly noticed the rear left tire had blown out. Luckily, we passed through a small village that had a repair shop. The repairman removed the tire and found an inner tube inside with three holes, and the inner side of the outer tire was severely worn (it bulged and leaked air after inflating). Both the repairman and I were shocked. The repairman was extremely anxious and repeatedly tried to communicate with me through translation apps and local people passing by. Finally, he called the rental company for me. The rental company received a harsh scolding from the repairman and immediately arranged for me to go to the nearest airport's Europcar location to replace the tire. This behavior by Europcar could legally be considered a form of 'intentional harm.' These chain rental companies are increasingly full of hidden issues nowadays.
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