Long flight then had to wait 2 plus hours In line for a shuttle to the car rental

We were extremely impressed by the Customer Service Rep who handled our transaction at pickup. He was fast, professional, friendly and most of all knowledgeable.

Everything went well. You guys were awesome

Awesome great trip

N/A

Better this year than last year in Florida very bad experience customer care was bad they did not care about me the customer your lucky I ever used your company again.

Yes perfect

The shuttle was very late picking us up. After the person at the desk spent 15 minutes trying to upgrade me to a more expensive car she spent just as long persuading me with hard sell tactics that I needed more insurance. Being tired after a 10.5 hour flight I lost the will to argue and then paying for the extra insurance and deposit was equally stressful. When we first saw the car the outside was dirty and had damage to the front bumper. It was the only car available so we had no choice but to take it. In all it was a very unpleasant experience.