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Not the best experience

Reviewed: Sun, Mar 17, 2019
About Advantage: 5.3 /10
wanted a intermidiaire and got a minivan with high cost gas! With so much scratches + a breach in winchield!! The guy at the counter was so unfriendly we arrived at noon and there is no more intermediaire car! Wanted so much to sell us a vus for 10$ more a day...we refused again and again finally he gave us the minivan no extra cost even if we didnot wanted this kind of car because cost more of gas...anyway like I said many times we didnot have a choice! Usually, we rent cars for almost 20 years, we can choose the cars at the parking lot and they are all nice, clean, like brand new...but not this time! No choice...dirty outside and inside...and full of scratches! Never seen that before ! So much that we took a video to be sure not to miss a spot! But we did, while driving to our hotel we find a star breach in the windchield! Again never experienced it before...again another video was done at our arrival at our hotel to make sure that they didnot try to put that on us. So we were nervous all our vacation that we would have futur problems with the company after drop off . At the drop off the guy was nice and said not to worry but still...hope not to hear about this company. Finally, they took a deposit of 200$ again first time for us to experience that So...if we can avoid that company we will in the futur
About QEEQ: 7.0 /10
Intermediate | Kia Forte 2 Doors or similar

Relevant Reviews on Advantage Phoenix International Airport

k.bird

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Full Size | Toyota Camry or similar
Reviewed: Tue, Nov 19, 2019
“Very satisfied”
About Advantage: 9.7 /10
The car was a diesel that got very good gas mileage. The driver’s visor was broken when we picked up. Very satisfied with the service and car.
About QEEQ: 10.0 /10
Easyrentcars was good. We didn’t hear of any price drops.

S.Noble

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Full Size | Toyota Camry or similar
Reviewed: Sun, Nov 3, 2019
About Advantage: 10.0 /10
Friendly service
About QEEQ: 10.0 /10
Love easyrent. My new go to!

Esther

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Intermediate | Kia Forte 2 Doors or similar
Reviewed: Wed, Jun 12, 2019
“I would avoid renting from Advantage in the future.”
About Advantage: 6.3 /10
Even though we arrived late at night, and there were not many customers there, we had to wait in line and then at the desk for over an hour. The service was extremely slow, and not explanation was ever given for why it took so long. I would hate think what the experience would have been if it had been crowded. Also, we were surprised -- not in a good way -- that we were given a diesel car. Diesel is more expensive and not available at every gas station. This should be noted as a possibility in the rental process, just like manual transmission or any other unusual feature.
About QEEQ: 8.0 /10

r.buege

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Compact | Nissan Versa Note 2 Doors or similar
Reviewed: Sun, Feb 24, 2019
“i'm sure a common experience, the car i rented was unavailable. i was forced to take a larger car.”
About Advantage: 6.7 /10
car was fine, just not what i rented. why can't car rental businesses provide the "reserved" car i rented?

W.Gilchrist

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Full Size | Toyota Camry or similar
Reviewed: Tue, Feb 5, 2019
“Why prepay?”
About Advantage: 6.7 /10
Arrived at the rental kiosk along with about 20 other people who had been waiting over an hour. We were all PREPAID but they had NO cars for us. This was a disaster.
About QEEQ: 10.0 /10

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