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Live chat Email us Service Code: 9425045149
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ISSUE WITH ERRONEOUS RETURN FEES

Reviewed: Thu, Apr 25, 2019
About Advantage: 8.0 /10
HIGHLY UPSET - I was charged $139.86 instead of $43.57 when I returned vehicle which is $96.29 extra fees. Called & your rep 1st tried to say it was taxes & when I explained that was too high b/c my entire rental was only $159, he reviewed it more. Then said it was convenience fee for not refueling vehicle upon return. I don't understand why I'm charged this when the counter rep who rented me the vehicle specifically told me NOT to refuel, that they have an assembly line return & it speeds things up. He even said the gas would be a better price. NEVER did he say this was an upgraded feature that cost money. NOW I wonder if I will be hit with an upgraded fee since the same counter rep said he was upgrading my car since the one I selected was not available. I have NEVER in my life returned a car without filling up but I know he specifically told me Not to & I even remarked to him that I'd never heard of such & was pleasantly surprised Advantage offers this customer service. I am now regretting that thought because I got the worst customer service in that I was SCAMMED. The rep completely Lied & when he said not to fill up. Worse is that I only used $5.50 worth of gas. Booking# 40291187 / CONF# WAD015212EAD for Jaime Sterba
About QEEQ: 7.0 /10
Economy | Toyota Yaris 2 Doors or similar

Relevant Reviews on Advantage Denver International Airport

B.Wilson

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Economy | Toyota Yaris 2 Doors or similar
Reviewed: Fri, Sep 27, 2019
“Way under staffed”
About Advantage: 4.0 /10
Check in time way too long!! Over 60 minutes and wait to get on bus to return to terminal way to long over 60 minutes

Bengie Ramos

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Economy | Toyota Yaris 2 Doors or similar
Reviewed: Thu, Sep 12, 2019
“All was good except for the wait to get my rental”
About Advantage: 9.3 /10
Waited over 1 hour to get my car. Need to have more people at the counter.
About QEEQ: 10.0 /10

Nancy

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Economy | Toyota Yaris 2 Doors or similar
Reviewed: Mon, Sep 17, 2018
“Nice car and good price.”
About Advantage: 8.0 /10
Dislike: Waiting to pick up the car. There were two to three people working and a line of people out the door waiting. It took us at least 45 minutes to get to an agent.

K.Puente

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Economy | Toyota Yaris 2 Doors or similar
Reviewed: Fri, Sep 7, 2018
“Overall, my experience was good!”
About Advantage: 9.0 /10
Like: I liked the friendliness and the service.
Dislike: The first car I was given had low tire pressure so I had to go back inside to get a different car. The second car I was given and left with still had some trash in it from the previous renter! Not a big deal, I just thought that the cars were supposed to be cleaned out between reservations.

F.O.

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Economy | Toyota Yaris 2 Doors or similar
Reviewed: Sun, Sep 2, 2018
“Friendly Folks with a lot of “drive”...”
About Advantage: 9.2 /10
Like: The value proposition, the extremely efficient yet engaging salesman, the friendly return agent.
Dislike: Branding/Naming convention inconsistencies across the website & airport signage

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