The pricing booking for this car is not worth it at all.
N.Promchae
Thailand
Reviewed: Thu, Jan 5, 2023
About CARIFY:8.0/10
I have book for TOYOTA Fortuner ended up we reach chiang rai airport they pass us and Isuzu Car which they didnt let us know… car have reverse sensor, but it’s not working . Car player not really functioning. I do understand is a high season but they needs to let us know they dont have Toyota Fortuner and we can try find somewhere else.. not when we reach then we knows that we’re not getting the TOYOTA FORTUNER CAR .
Here are the points of dissatisfaction:
1. When the car had an accident, no one was sent to handle it immediately. It took several requests over a few days before someone was finally sent. Upon returning to my country, the deposit was deducted, claiming a handling fee for the incident, which was not covered by the insurance. This potential fee was not mentioned at the time of car pickup.
2. The car was not fully fueled at pickup, I had to pay for parking, and there was a small hole in the rear window's tinting film. This damage couldn't be seen at night during pickup; it was only noticeable during the day while seated. Later, the deposit was deducted again.
3. They asked me to return the car one hour earlier than my booking time. Although I said I would be at the airport at 4:30 AM, they insisted I arrive at 3:30 AM for a car inspection. When I arrived at the designated time, no one was there! They just instructed me to leave the car key in the glove compartment and return the car online, wasting an hour of my sleep time!!
Car is totally under power. Check engine indicator permanently came off and the car jerked most of the time while on the go, we made a complaint and wanted to change car but was declined(console by them saying everything is ok, will rescue when car breakdown...WTH). luckily it did not give us any problem at all. car seats have many stains maybe previous users went in wet and cushion left airdried - could have sent for cleaning beforehand. Person in charge are friendly.
It can best reflect whether the service is good or not when in bad situation. I carelessly damaged the left front bumper when reversing to a parking lot in the first day and immediately returned the car to the hire company. In the last day before I left, I actually expect that I need to pay some (although the booking contract says collision damage waiver), but I cannot get their genuine reply about the part I need to pay. The guy who dealt with me face-to-face and his boss whom I talked over the phone are asking for different cost (I can see that they just want to show the big number and then easier to charge me higher, but even they themselves are not aligned on one number). They listed down many items (total $50,000THB) and even included 14days "sunk cost" at $10,000THB (cannot use when in repair). To me, this is not a reasonable charge and they were just trying to get most from me.
About QEEQ:8.0/10
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The pricing booking for this car is not worth it at all.
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