The service was excellent, and the staff was very enthusiastic. The car had low fuel consumption, providing a fantastic user experience! When returning the car, I didn't have time to refuel, and the charges were very reasonable. There were no upsell attempts throughout the process, and the car replacement took about five minutes in total. Highly recommend!
There are plenty of vehicles, but the service is poor: I arrived at the rental location 1.5 hours early, but the staff made me wait 1.5 hours before arranging the pickup, wasting my time.
The staff at the front desk were professional. I only rented the car for one day, but they gave me an extra four hours for return without charging me extra. Their reminders were thorough in all aspects.
The counter staff had a terrible attitude. When returning the car, they came up with all sorts of reasons, claiming the car had an odor. Odors are subjective and hard to definitively judge, but the counter insisted on deducting a 5000 THB fee. This is outrageous and unacceptable. They clearly know travelers need to catch their flights after returning the car, yet they chose to ignore customers and delay, risking us missing our flights (I was held up at the counter for nearly an hour). It’s obvious they just wanted to pocket the 5000 THB deposit. This car rental experience was extremely upsetting. I never expected a Thai car rental company to act so unreasonably, blatantly charging unjustified fees.
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