The reserved car was not available; a replacement old car was provided.

First of all, I chose a Nissan model, but when I picked up the car, there were no Nissan vehicles available; instead, they gave me a Malaysian brand car with poor performance. Secondly, there were extra charges. When returning the car, there was a minor scratch on the fender. The staff assured me the repair cost would be 5000 Sri Lankan Rupees, but they actually charged a 49000 Rupee deposit for the repairs, which was not refunded.

The rental company staff's English communication and service attitude were average. After all the formalities were completed, I was expecting a handshake and a thank you, but the staff just turned and left without even looking back. The vehicle's condition was generally satisfactory. There was some damage when I returned the car. I had purchased separate insurance, and I need to wait for the rental company's repair and contact (they pre-charged me $300 for the repair). A week has passed since I returned the car, and I haven't been contacted about the repair status or cost yet. When I inquired domestically, the website staff clearly informed me that the rental company would take me to get a temporary driving license for an additional $50 service fee. However, they ultimately charged me $70 when handing over the car.

This rental company does not have a store at the airport; they deliver the car to the airport.

Did not visit the store.