This store located in downtown Sydney is very busy, as there are many other rental companies nearby. The staff are very professional and the processing speed is quick. When I was processing the rental, they made it clear that a regular English translation wasn't sufficient—they accepted only NAATI certified translations. The process required a credit card, the original driver's license, and the reservation confirmation. Everything went smoothly, and they explained the additional insurance and roadside assistance options that need to be purchased separately. At the end, they even provided a map, which was very friendly. Since we purchased full insurance for the rental, we didn't buy any additional insurance from them. Their extra insurance costs $32 per day and reduces the deductible to $300. The car had around 17,000 kilometers on it, which is relatively new. Later, we saw AVIS cars with only 6,000 kilometers, which were newer. When picking up the car, we carefully checked for scratches around the vehicle, and there were quite a few small scratches. When returning the car, they just checked whether the fuel tank was full, and everything else went smoothly.