“Will use Qeeq again. Saved lots $ without hassle needing to use shuttle bus off site rental company”
About Budget:8.0/10
Waited long time at pick up
Wasted time going to terminal desk as per instructions
Then had to wait for a car to become available
Car was smaller than expected but comfy and cheap on fuel
About QEEQ:8.0/10
Saved lots $ with Qeeq which was great.
Couldn't do online check in which was frustrating
Solamente, que tuve que buscar hospedaje la noche que se hizo la reservación, que porque según tenían que pasar 6 horas desde que se hizo la reserva hasta el momento que se recogería el automóvil.
About QEEQ:10.0/10
Excelente la facilidad para realizar la compra y reserva del vehículo, con ese detalle del tiempo de 6 hrs para entrega del vehículo, lo cual generó en que tuviera que buscar hospedaje por esa noche, lo cual no estaba presupuestado.
“Acceptable. Be aware and take the risk if need to.”
About Budget:5.0/10
No customer service phone number was provided. Downgraded vehicle or pay three time the fees to upgrade (vehicle ordered not available)
Forget my glasses - Although they inspected the car upsind down did not remind me.
The car itself was good, and the rental process was very easy and straightforward. There were only small dents and scratches on the bodywork, but nothing major that affected its performance. However, the USB port for connecting to Apple CarPlay didn't work properly, which was quite inconvenient.
Everything went well with the car, but when I returned it, I was charged an extra 50$ for fuel, even though the tank was full. I've tried to get a refund, but so far, no luck. This is very annoying and has been the most frustrating part of the experience.
Overall, the car and the rental process were fine, but the extra charge and the difficulty in resolving it leave a bad impression.
About QEEQ:10.0/10
Everything perfect as always.
QEEQ makes car rental easy and safe. A must for my trips.
“Crowded (and hidden) shuttle bus, too far from the airport, too slow at check”
About Budget:6.0/10
Nice car, lots of unlisted scratches but they dont seem to care when you return the car which I found surprising (I had taken loads of photos and videos to prove they were there before my rental just in case but it wasnt necessary). Super slow/insufficient staff at check in and pickup is far from the airport and not well indicated at all.
About QEEQ:10.0/10
Have been using QEEQ for years and still generally happy with it although in this instance the "Pickup in terminal" filter obviously didnt work.
“Scammed and charged for insurance. Did not receive the car category booked.”
About Budget:4.0/10
1. They didn't have the car I booked and gave me a lower category car
2. The person at the counter charged me $280 USD for insurance after being specifically told twice that I don't need it or want it. He said it's for a deposit and charged me.
3. The person at the pickup counter kept asking for all kinds of random documents which I've never had to give in my 10+ years of renting cars all over the world.
About QEEQ:10.0/10
The booking seems to go through as a corporate rate booking and the person at the pickup counter wanted proof of my employment!
Staff member in the office said he would speak to his manager about offering us compensation for the inconvenience . However, no further communication from them was had.
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