The company is excellent. The pickup and drop-off services were done by elderly gentlemen who were very polite and explained everything clearly, including some important points to note. I was very satisfied with the car as well. I originally booked a Golf station wagon, but I got an upgraded Volkswagen Touran, and it was a luxury version—very happy about that. I do have a personal driving habit; I'm used to driving sedans in China, so the Touran felt a bit high. Also, a warning light came on during the trip indicating that I needed to add engine oil, which might be related to Volkswagen's oil consumption issue. I checked the dipstick; the oil was dark but the level was normal, so I didn't contact the rental company and continued driving. However, for someone not familiar with vehicle performance, this could be troublesome. But, just call CARO and they will promise to come immediately to get you a new car!!!