FRANKFURT CAR RENTAL REVIEWS

All good!

Very satisfied! I have always used Hertz for car rentals in Germany. There are no mileage limits, and the vehicles are relatively new. The rental prices at the airport are twice as high as in the city, so I chose to rent in the city. I originally reserved a fuel car, but when I arrived at the car rental location, I noticed there were only five Polestar 2s available. The lady at the front desk highly recommended it since she drives this model herself. Initially, I was concerned about range issues, but after driving it, I found that electric car ranges in Germany are more reliable than those in China. Charging stations are extremely abundant, and there’s no waiting in line. The plugs are different from those in China, but the charging speed is very fast, so there’s no range anxiety. The only drawback is that the Polestar 2 has a maximum speed of just 165 km/h!

The staff were very nice.

It took three hours to get the car at the pickup location because the car was being reassigned, and the booked model was unavailable at the time. Similarly, the return time was delayed by three hours. Overall, the service was acceptable.

Booked a large SUV and got a Skoda Kodiac. With 4 big bags one had to go in the center of the rear seat.

Excellent - would use again.

Great service

The rental company has very limited car options.

Friendly helpful staff

Seems a great system!

Booked a small manual compact a month before our trip, we were told at the check in desk they didn't have a car that size and would we like to upgrade? (additional €45/day) when I protested that the upgrade should be at their costs, I was told we would have to wait until the found a car from another hire company. We were left waiting an hour before getting the car (which had the company's livery on it, so clearly had it all along) When I complained to the manager, he told me they have a shortage of cars and some people have to wait 6 or 7 hours!! This company seems to operate on low sticker price and rely on up-charges and bad service (one of the check in staff spend more time texting on her phone than working) I won't be using them again - you get what you pay for...

Quick return process.

The car I got was MG (instead of Dacia Sandero) I ordered - which was OK. the man at counter was busy looking around at people, instead of dealing with my order... Taking the car, nobody checked the car with me, just told me to take pictures of the pai t problems I found...

Everything OK, more and beyond.

Extremely satisfied!

The experience was quite similar to the reviews: 1. The reserved car model wasn't available. I booked an AUDI A3 but was given an MG EHS-PHEV hybrid. Not sure if it was an upgrade or a downgrade. Shortly after getting on the highway, I felt a slight vibration in the front when decelerating. Then, there was heavy rain and a warning about low tire pressure in the front-right tire, which gave me a scare. Luckily, there was a gas station ahead where I could inflate the tire for free. After checking, there didn’t seem to be any punctures, but I didn’t dare to drive over 120 km/h anymore. It was nerve-wracking... 2. At the counter, as soon as I mentioned I had booked online insurance, the staff's attitude turned unpleasant, and they complained for quite some time. 3. When picking up the car, there were no staff present. The pickup area was dimly lit, and the car was black. There was a noticeable dent spanning across the lower part of the trunk lid that looked like part of its design curve, so I didn’t notice it. When returning the car, they insisted it was our fault since the photos I took only showed part of the dent. This was ridiculous! Although I had full supplemental insurance, this kind of reasoning is just unreasonable!

Very satisfied.

Satisfied

Overall satisfied

Very satisfied

Since my English is not very good, I repeatedly confirmed during the car rental process to avoid any additional fees. The final charge has not been settled yet, so I’m unsure if there will be extra costs. For this trip, I had to cancel the initial booking at the airport and place a last-minute order with this company because my first reservation wasn’t confirmed properly. Initially, there were some issues due to communication problems on both sides, but they were eventually resolved. Before picking up the car, I confirmed multiple times to avoid extra service charges. However, the rental agreement sent to my email still listed a service fee of over 200 euros. I’ve just returned the car, and I’m still waiting for the final charge confirmation. Once the charge is processed, I’ll revisit this issue. As for the car’s condition, it was excellent.

I don't want to blame the staff at the Frankfurt Airport T1 counter, as I think he did the right job suggesting me a gasoline car instead of an EV (although I wonder the Mercedes was a reasonable option). With the change of car I was charged quite a bit at the counter additionally, but that is still understandable. What confuses me is the mysterious 30EUR additional charge on my credit card 1 month after rental, as well as the fact Eurpocar never replied to my request for sending me a full invoice via email. At the end, their website's contacting form doesn't allow me to send this claim due to some technical error on the website. I hope I'm the only one with this kind of experience.

I don't think QEEQ had any role to play in this confusion.

When I arrived on-site, I couldn't pick up the car because my credit card does not have a chip and cannot be used for the deposit.