Do not rent from this company! It's the worst rental company ever. The deposit required is around 15,000 yuan, and refunds take forever. It's been half a month, and when we called to ask why we haven't received the refund, they claimed they had already processed it and told us to check with the bank, which had nothing to do with it. When we called for roadside assistance, they said they couldn't help because we didn't have their insurance and provided no useful suggestions, just repeating 'I cannot help you.' Basically, they are useless. We had to resolve the issue ourselves in the end.

Usually I have a very smooth process with Rent Plus company, even during the pandemic, but this time I found out a charge no one told me about from my deposit cc and still can't find any reasonable explanation for this from their customer support, for more than 2 weeks. Supper disappointed.

Smooth and very handy

I didn't gave 10/10 because, like every location, they promess you a golf which you never get (skoda for us).

Car was a bit battered but drove well

Counter staff spoke good English and were very helpful

2 weeks after my trip, some "admin fees" have been charged on my credit card. However all the fees were supposed to be included when I dropp off the car (tank was full, no dammage etc...)