The rental company did not inform us that the car pickup involved a local staff member shuttling us from the airport. We spent a long time looking for the pickup point only to discover that the staff member had just left with another group. The elderly lady at the counter couldn't recognize our car rental documentation and refused to give us the car. After much difficulty, she finally allowed us to ask a younger staff member. The younger staff member recognized the rental documents and notarized translation but informed us that our magnetic stripe credit card couldn't be used to freeze the deposit, only for purchases. In the end, despite having already purchased full insurance from the rental company, we had to buy their €90 insurance and pay a €200 cash deposit. The rental car had a strong smell of cigarettes and was not new.
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