Do not rent from this company! The worst rental company ever. The deposit is around 15,000 RMB and the refund takes forever. It's been half a month and I've called them to ask why I haven't received my refund. They shirk responsibility saying it was refunded long ago and that I should ask the bank, which has nothing to do with it. We called for their roadside assistance and they said: 'You don't have our insurance, we can't help you.' They provided no useful advice, just kept repeating: 'I cannot help you.' Overall, a useless and terrible experience. We ended up solving the problem ourselves.

When the car rental company asks if you're going to other countries, make sure not to tell them you are. I knew about this but forgot and ended up paying nearly 300 RMB in highway tolls.

Procedures were simple and fast

The store mistakenly noted the wrong pickup location, which made us wait an extra hour without any apology or explanation. Not a good impression. However, the car rental service was quite efficient. Thumbs up.

I had insurance still they insisted on buying insurance at the desk, which was expensive. They said the insurance which I have got from easyrentcars.com is not easy to claim in case of any issue.

Terms and conditions of insurance should be more clear.