I had a reservation for Sunday, July 28th. I arrived at the pick-up location in the morning, but the door was locked. I had to make an international call to the customer service and was told that the car rental company is closed on Sundays, but my reservation was still accepted. All our travel plans were arranged; what were we supposed to do? The rental platform suggested checking for other car rental companies nearby, but we were in an unfamiliar place! Finally, we managed to find another company but were told there were no cars available. We were really frustrated, but eventually, we found a car six hours later, which somewhat mitigated the loss.

Return instructions were unclear. There was no rental company counter at Oulu Airport, and I did not receive a receipt for the credit card deposit. They said they would email it to me, but I never received it.

There was no one at the counter. We waited for two hours before someone showed up. They directly charged my credit card for the fuel without any discussion! I'd recommend renting from a larger company.

There was one item listed on tips for driving in Lapland about using an electric cord if provided. My car didn’t have one but it would have been nice to have been told up front if my car should have had one and also how/where to plug in. Otherwise no complaints!

Like: Adaptability. Mistake in their system. Found a solution very quickly