Poor communication with the office, to get to the pick up point. The car was OK.

Excelent and clear platform, attractive offers.

Surprisingly friendly and smooth service

This is my second time renting a car here. They always hold a fuel deposit (which is unique to this company) and then use the exchange rate difference to charge you more (high exchange rate when holding the deposit, low exchange rate when refunding the deposit).

I strongly advise against using this company if you're in a hurry. They are the only ones without a desk at the airport. When I arrived, there were no staff at the airport, and I had to ask many people before finding out I needed to go to the parking lot to find a staff member. The store's phone was also unreachable. Then I saw a staff member talking to two customers, apparently about not being able to use debit cards or Amex. After a long wait, he finally spoke to me but didn't help with my luggage. The rental point was very far away, and there was only one staff member, so I had to wait a long time to get the car. Returning the car was even more exaggerated, with another long wait. The shuttle bus took a long time to arrive and was full, so I had to wait even longer. If you're in a hurry, avoid this company. Additionally, if you return the car at night, be extra cautious as the route to the return point is very desolate and scary.

The car exchange was quite convenient, with shuttle buses to and from the airport. However, the security deposit return process is too slow. I returned the car on the 13th, and the authorization still hasn't been lifted.