Friendly and patient service

After picking up the car and driving, I noticed a strange noise from the engine. I immediately reported it to the rental company. However, as they didn't have a replacement car, they could only arrange a car from another rental company the next day. I was forced to make two round trips of several dozen kilometers to exchange the car, incurring time and fuel loss. The car hadn't been in any collisions, so the noise was clearly due to poor maintenance or lack of service quality on their part. Instead of addressing these issues, they were more interested in making money and forcefully charged me. I request Zuzuche to investigate this matter.

In BRC, no counter for rentacar. No big deal in pickup, guy waits with sign as you exit the baggage claim area. But would be nice if it was clear in the documents sent prior... Drop off a bit more complicated since same thing, but where to find the guy? Ok if you have phone sms or Whatsapp set up, but make sure you allow for time... One complaint: had to pay the airport parking when exiting (pickup). Small fee but never happened to me in my life that I have to pay for the rental car company the airport parking..

Was great to be able to live chat support and ask in real time where will the pickup location be as soon as I realized no counter. Was very responsive and helpful.

The car wasn't the model nor the category I've booked. Very disappointing

Pickup was a big problem that only got worse when we tried to contact customer service. No one answered the phone. Fortunately our message was returned several hours later and the car was ultimately dropped off at our apartment. They need to have more reliable contact information. The drop off however was extremely smooth.