The car I picked up was not the model I reserved, and it turned out to be an electric car. I have almost no experience driving electric cars, and the dashboard indicated the handbrake wasn't released, so the car wouldn’t move. When I asked the staff, they had no idea either, and there was only this one model available with no alternatives except switching to a manual. On top of that, the electric car’s battery drained extremely fast, and I could only buy charging service from the store, which ended up costing more than fuel.
The overall service was excellent, there was no pressure to buy insurance, and the staff was very nice. We forgot a phone in the car, and the staff promptly informed us.
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