They charged extra for insurance, the deposit was too high, and the refund was too slow.

I waited for a long time when picking up the car and had no idea where to go. The car they gave me was very old, having run nearly 160,000 kilometers. After five days, the front bumper, which had pre-existing damage, came loose due to vibrations (without any collision marks). I had no choice but to tape it with packing tape to continue my journey. When returning the car, I reported the situation to the attendant, who just took a photo and drove off without telling me what would happen next. It's been two months with no response until I contacted them and received an invoice. The invoice included repair fees, excess mileage fees, and a cleaning fee for the packing tape marks, totaling exactly the amount of my deposit. This is extremely shady! After multiple contacts through the rental platform, they refunded the excess mileage fee of €38, but the so-called €99 cleaning fee remains unreturned. The rental platform was powerless to help. This company, Modi, has seriously tarnished the image of Greek hospitality, leaving us deeply disappointed in Greece.

Had to wait a long time to pick up the car, with no clear indication of where to pick it up. The car was very old, having run nearly 160,000 kilometers. After running for five days, the front bumper fell off due to old damage being aggravated by vibrations, even though there were no collision marks. We had to use duct tape to keep it in place and complete our trip. Reported the situation to the person receiving the car when returning it, but he didn't offer any solution, just took a photo and drove off. It's been two months without a response. When contacted, they sent a list of charges, including repair fees, over-limit mileage fees, and cleaning fees for the duct tape marks, totaling exactly my deposit. This is an appalling tactic! After repeated contacts from Zuzu Car, they refunded the over-limit mileage fee of 38 Euros but still charged the 99 Euro cleaning fee! Zuzu Car couldn't do anything more. This company, Modi, really tarnishes the image of Greece, leaving us deeply disappointed.

Time lost for check-in. Ideal to check in directly in airport