I wanted an auto but was given a manual instead. After a slight delay, Panek managed to find another car - which was in a significantly higher class - and let me have that at no extra cost. Well done, Panek!
The stAff was extremely helpful both on the helpdesk and over the phone (with queries regarding drop off location hidden in a shopping centre car park which even the shopping centre information point didnt know about)
“Never booking a rental with QEEQ or PANEK again!”
About Panek:4.0/10
Just do yourself a favour and never book car rentals with Panek unless you're ready to purchase their hefty insurance package. Their staff acts like they're doing you a favour by renting you the car.
Fortunately, I documented the car’s condition with a video upon pickup. This turned out to be crucial, as I was later quoted an absurd £1,600 for the same damages that were already present at the time of pick up.
The worst experience whatsoever.
About QEEQ:7.0/10
QEEQ is a decent booking platform overall, but there’s significant room for improvement when it comes to their customer service. I encountered a frustrating experience trying to explain that the car I received was a downgrade from the one I had actually booked. Even after providing clear evidence with the category and pricing options, I struggled to get them to acknowledge the issue. Unfortunately, after multiple attempts, I ultimately gave up and had to settle for the car I was given.
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