We arrived an hour early to pick up the car, but they said it wasn't ready and asked us to wait. Later, we inquired about the daily cost of the no-deductible insurance, and after a while, they said the reserved model was unavailable. Instead, they provided us with a brand-new Toyota SUV that had only been driven 24km, upgraded for free. Pretty good service overall.
they aggressively pushed to add full insurance for a very expensive rate, saying that if not most likely "the parking lot agent will find a damage" and added 61€ per day
“Great service through QEEQ BUT NOT THE HIGHEST QUALITY AUTO RENTAL”
About Autounion:8.0/10
The car had not been properly serviced upon pick up. It was lacking in windshield wiper fluid and other fluids seem to be low as many indicator lights came on towards the end of our trip.
Average. The underground parking garage was poorly lit during pickup, making it difficult to inspect the vehicle's exterior and interior for any damage. Despite us having already purchased full insurance, they insisted on aggressively promoting their own insurance. When returning the car, the parking location and the drop-off lock location were far apart and hard to find. We even specifically asked the male staff member at the counter if he wanted to inspect the returned vehicle. He said no and didn't check the documents related to the car we received. The next day, they sent photos of the car after washing, claiming there were two areas of damage. We felt like we were unjustly blamed for damages.
“Very bad as I have been SCAMMED by Wheego. Say away from these cheap polish rental companies.”
About Wheego:2.0/10
Wheego is an absolute scam. Stay far away from this company. If you don’t use their insurance, they will fabricate a scratch or damage when you return the car, no matter how careful you are. They’ll then hold your entire deposit (€780.49), claiming the repair costs exceed the deposit amount, even for something as minor as a small scratch. Save yourself the headache and rent elsewhere!
QEEQ - Ban this supplier! They are making you look bad!
About QEEQ:10.0/10
QEEQ are very helpful as always. I hope they can help me claim the money back from AXA insurance.
“Never booking a rental with QEEQ or PANEK again!”
About Panek:4.0/10
Just do yourself a favour and never book car rentals with Panek unless you're ready to purchase their hefty insurance package. Their staff acts like they're doing you a favour by renting you the car.
Fortunately, I documented the car’s condition with a video upon pickup. This turned out to be crucial, as I was later quoted an absurd £1,600 for the same damages that were already present at the time of pick up.
The worst experience whatsoever.
About QEEQ:7.0/10
QEEQ is a decent booking platform overall, but there’s significant room for improvement when it comes to their customer service. I encountered a frustrating experience trying to explain that the car I received was a downgrade from the one I had actually booked. Even after providing clear evidence with the category and pricing options, I struggled to get them to acknowledge the issue. Unfortunately, after multiple attempts, I ultimately gave up and had to settle for the car I was given.
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