It wasn't Holiday, it was Hertz. The car we got was completely different from what was promised. We booked a small van but ended up with a Toyota Sienna, and the price was significantly higher. We accidentally scratched it a bit, no dents, something that would cost at most ¥400 to fix in mainland, but they charged us 6800 NTD, around ¥1500. The rental company refused to file an insurance claim. The experience was terrible, and I'll never use Zuzuche again.
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Nick Arthur
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