Not very friendly or helpful, easy jet cancelled our flight for the 18th June and we moved the car pick up to the 19th June but they said they had not received our message and had taken our money and cancelled the car hire so we had to re book another car at twice the price having already lost the original pay out.
“Overall fairly poor due mainly to the pick up experience which was a waste of time. Inadequate staff”
About ecovia:5.3/10
Had to wait for a very long time to pick up, at the desk and then again in the car pound. In all, over 2 hours.
Wasn't allocated the car we had booked.
Given a larger car, which we did not want.
This was more difficult to manoeuvre on narrow roads and used more fuel, so cost us money.
Finding faults in the smallest details. I took photos when picking up the car at night, but the photos weren't clear. When returning the car, they said the wheel was scratched.
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