ITALY CAR RENTAL REVIEWS

Over 40 minutes to collect car. Insurance that was pre-purchased we were told was invalid so had to pay again. Card machine would not accept 2 x business credit cards for this payment so had to use personal debit card. We have attempted to get a refund for the initial pre-purchased insurance but have been told on numerous occasions that the booking cannot be found. Terrible customer service!

Reliable, nice, professional - very nice car

Perfect

I was shocked to see that I was charged for a dent on the car's door that was not there upon return. I used Budget before but never thought I have to take pictures / video of the car after I park just so I have proof that I returned it in the same condition it was when picked up. This is the last time I will book a car from Budget.

Qeeq was really helpful in gathering the documents which the company never provided so I can file an insurance claim.

The counter lady asked us to buy the car insurance. She changed another car for us when we refused to buy the insurance from the counter.

Good

I wasn’t expecting the location to be outside the airport but the pick up service and drop off was very efficient

Yes I think we saved a small amount

The car was what I expected. The pickup and drop off processes were very quick, smooth, and seamless. The

Easy pick-up. I called the number provided for the Airport to pick up and 5 min later the shuttle showed up. Easy check-in at the RentSmart24 counter and very friendly staff. Great car.

Easy booking and I had to contact CS for a question before my rental pick up. Excellent Customer Service this was my first time using QEEQ.com but for sure not my last time.

awesome service very professional and the whole process was very smooth international license was required thiugh

they never disappoint

I was looking forward renting a Fiat 500 that I booked , Instead I got a Ford . The car was fine , but the right front tire kept telling me on the dashboard that was low on air so I had to keep putting air in it …. Was annoying .

I didn’t get any price drop

we reached early to pick up the car at 17:36. My booking was made to be picked up at 18:30. The customer service officer did not inform us that we would have to wait till 18:30, he gave us the car early, and only after the trip, I am billed an extra day of rental of 100 euros, when my per day of rental was 57 euros approximately.

Very smooth process, pleasant staff. We didn't take any extra insurances. We took photos and paid attention to the condition of the vehicle when we received it. We drove carefully and had no problems on return. Thank you

Starting to use qeeq all the time for rentals now. So far I am very pleased, no issues at all

The car was most suitable for our use. It was small which suited navigating the narrow roads and very narrow streets we passed through around Lake Garda. Although small the vehicle was impressively spacious. Fuel wise it was economical. Staff were friendly and helpful. I would use Viaggiare Rent again.

All went smoothly so no issues.

Due to some problem between your system and their system they did not accept booking. I had feel at the begining they do not to rent me car with original conditions

Your support during solving my problem was excellent. Not only via app but include direct calling to me and discussion with rental company. Now I believe in solving my different between your app and desk rate

Car was very clean and well presented. Counter staff friendly and easy to talk to. Could not fault the processes for collection or drop off

Use QEEQ regularly and find the process very easy.

Instead of opel corsa we received a bigger car for the same price.One of MG SUV. But only thing that engine was very unpoverfull and slow(probably restricted by car rental company) Was very uncomfortable on the road and some times dangerous.Not suitable for Sardinias up and down roads.

I really do not understand why collecting a rental car takes so long, if I find a provider that can greatly reduce the wait time then they will be my company of choice

Qeeq was excellent, no problems at all.

Very difficult to find RentSmart24 address, service phone number no answer after 18:00. NO Instruction about were we can find a shuttle bus in Malpensa airport. Nobody’s of different rental companies in airport knows were we can find RentSmart24.

El coche quedó algo pequeño

Very quick return process

Competitive cost and wide choice of vehicles

Long wait time at Milano Centrale desk with only one staff member at a busy time. Had to leave and come back as didn't accept debit card or Amex credit card. Vehicle was no longer available by the time I returned and had to wait for several hours for another vehicle to return. Required €1,800 deposit for vehicle, which Qeeq didn't communicate clearly on booking emails. As I didn't have this amount available on my card I was forced to buy extra insurance from Noleggiare that I didn't need, amounting to almost €400 over the booking period. During booking, had to ring the Milano Centrale office 15 times to confirm I could drop the vehicle back later than the booking time. Drop off location was correct on the Noleggiare invoice, but incorrect on the Qeeq email and voucher. All in all a subpar experience and unlikely I would book again with Noleggiare, and would expect Qeeq to improve their communication on deposits required significantly.

Long wait time at Milano Centrale desk with only one staff member at a busy time. Had to leave and come back as didn't accept debit card or Amex credit card. Vehicle was no longer available by the time I returned and had to wait for several hours for another vehicle to return. Required €1,800 deposit for vehicle, which Qeeq didn't communicate clearly on booking emails. As I didn't have this amount available on my card I was forced to buy extra insurance from Noleggiare that I didn't need, amounting to almost €400 over the booking period. During booking, had to ring the Milano Centrale office 15 times to confirm I could drop the vehicle back later than the booking time. Drop off location was correct on the Noleggiare invoice, but incorrect on the Qeeq email and voucher. All in all a subpar experience and unlikely I would book again with Noleggiare, and would expect Qeeq to improve their communication on deposits required significantly.