“Excellent - especially thanks to the counter staff at the Newberry airport in Buenos Aires.”
About Europcar:10.0/10
We rented from the Newberry airport in Buenos Aires and also from El Calafate - in both cases using Europcar. The counter staff at both places were absolutely wonderful! They provided detailed explanations, took care of all the paper work very professionaly, and were very friendly and service oriented. I would highly recommend them.
We rented two cars, and the staff were nice, even willing to wait despite our delayed pickup. One of the cars had several small scratches, but it didn’t matter since we purchased full insurance. However, for those without full insurance, be sure to point out any issues in advance. We confirmed via email beforehand that the additional driver fee was 1,495 pesos and could only be added at the store. But upon arrival, it turned out to be 20,000 pesos per person. The staff explained that adding at the store had a different price. If that's the case, why not provide a way to add it in advance? The inconsistency is frustrating.
We have to wait for more than 30 minutes for the Europcar guy who came to the office 35 minutes late (evidently hungover) without any excuse (we have car drop-off at 8:00 and the office should by open from 8:00). It was impossible to reach him and even using the “emergency number” of the Europcar we were give (I’m just wondering what you would do if something happens).
Tried to scam us by saying they could not put a hold for damages ($6000)on the credit card. We called our bank on the spot and they said no one had tried to even attempt a hold. Europcar said we could either pay for daily insurance (more than the cost of the entire rental) or could not have the car. we ended up charging the $6000 to the credit card instead of placing a hold. They said they would refund it but couldn’t tell us when. The guys working the counter wouldn’t let other customers go in front of us while we were on hold with the back. I assume this tactic is used to make people uncomfortable and give in and pay the daily insurance. but as soon as the bank answered the guys working wanted us to step aside so they could help other customers. At check out they tried to tell us that we used the spare tire and put a flat tire in its place in the trunk which is 100% false.
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