The car rental company is very easy to find. It's located at the T1 entrance. In the morning, you can return the car in the parking lot and directly proceed to the airport service area to complete the necessary formalities.
The service was good, but the car was quite old, with 160,000 kilometers on it. Possibly due to the small engine displacement, climbing slopes in Xiangshan was almost laborious.
Sharing a photo of the real luggage compartment of the Peugeot 5008 that I couldn't find anywhere online. It fits two 28-inch suitcases and one 24-inch suitcase, but barely. The Peugeot 5008 is as bad as Xiaomi—very cramped. Space is really limited.
I arrived at the agreed time to pick up the car, only to be told there were no available vehicles. They suggested I pay over 40 euros to upgrade to an Alfa Romeo, which I refused. Then, I was told I needed to wait an hour. After waiting another hour, they still didn’t have a car ready, and only when they were about to take their lunch break did they finally give me an MG SUV. On top of that, they didn't inform me the fuel tank was empty, nearly causing serious trouble for the rest of my trip. This was the worst car rental experience of my life.
The overall experience was excellent. QEEQ's customer service is very knowledgeable, and I've rented cars through QEEQ many times before. Extremely satisfied.
1. The store location was not the same as the address shown on the car rental page, but approximately 1 km away in another building without any signage. We spent half an hour looking for it while dragging suitcases and bags weighing over dozens of kilograms.
2. Avoid the Europcar Florence Airport store in Italy. Despite being a large car rental company, I booked a Mercedes E-class model but was directly handed a Mercedes C200 key when picking up the car. The staff insisted that Mercedes C and Mercedes E are similar models?! Even with the car rental platform's customer service assistance, nothing was resolved. I had no choice but to take the downgraded model.
3. Customer service took 20 days and still didn't resolve the issue. The Europcar store argued that Mercedes C and their Audi A4 are equivalent models, while the booking page showed that the Audi A4 costs slightly more than the Mercedes E. Based on this reasoning, they claimed Mercedes C and Mercedes E are equivalent models and refused to refund the price difference. What kind of logic is this? By this reasoning, they could just adjust the rental price of a Maruti Alto to match that of a Maybach and give a customer who booked a Maybach a Maruti Alto instead?
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