“a difficult and painful experience with Europcar”
About Europcar:7.3/10
Thanks to ask about my comments, first even if I send all the info concerning my flight arrival, I stay at least 90 min waiting to pick-up from your people (and I pay for this service because it was not on your office hour) and the worst pat I was rented two vehicle to another rented company (because we are 8 persons) and the other company with the same information was pick-up my friends on time. During our trip after a 5 days we heard weir noise from the break system on one of our two SUV we rented, we advice your Lima office and they tell us to drive safely until we bring back the SUV, but we use drive the car through many road mountains in downhill all the passengers was afraid all the time that the break released. We fell our security was their priority and even if we advise them no one check our vehicle or either exchange our defective SUV on your other facilities (ex: Arequipa, Cuzco). When we are back to the airport to pick an another rented vehicle (Hyundai H1) they been aware that we are 8 persons with our luggage they come to pick-up with one vehicle …..they need to make two trip.
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Joanne Spencer
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