Dedicated customer serviceWho would not feel nervous when something goes wrong with a rental and you have kids with you? I booked my car through QEEQ. I planned to pick up the car in Panama City around the middle of February, close to noon, and return it a few days later in the afternoon. I even planned the times around my child and his naps. On the real pick up day we reached the Hertz office with our bags and a tired kid. The place and the situation were not what I expected at all. My first thought was that our plan might fall apart.
I tried to calm my child and at the same time I contacted their support. I explained what was happening, that the opening time today seemed different from what I thought, and that the staff at the counter kept talking about extra things to add. I was confused and did not know what I really needed to say yes to. When I travel abroad with my kid I am already stressed. In that moment my head was a mess.
The good part was that I did not feel left alone. Someone from support followed my case. They answered me very fast and asked simple questions about what I had signed, what the counter staff told me and what time I arrived. They used clear and simple words to tell me which parts were basic and which parts were optional so I could understand my choices. Later the rental office kept changing their words about if my first booking was used or not and what contract they were going to follow. I had no energy to argue with the car hire staff with a child next to me so I just sent every detail I had to support and they kept talking to the rental company for me.
There were a few moments when I worried that I would have to pay a lot more than I planned. Each time I asked for an update they told me what had been checked so far and if there was any new answer from the rental office. They also explained what it meant for me in simple terms so I knew if I would really pay extra or not and if I needed to change our plan for the next days.
After things were sorted out they helped cancel insurance that I did not use and I also got a small coupon. For me the most important thing was not the money. The key point was that I did not feel abandoned during the whole problem. As a parent in a foreign country, without perfect language skills, I felt that someone was always watching over my booking and talking to the rental company for me. This made me feel safer and more looked after when I was traveling with my child.
AXA Full CoverageThe moment they told me the claim was approved was真when I finally felt I could breathe again. I was already back home for some days and still thinking about it. The rental company said the car was damaged and I had to pay. In my head I kept thinking that it was lucky I added AXA Full Coverage when I booked on QEEQ or this trip would be a disaster for my wallet.
It actually started a few days after I arrived in Panama City. I picked up the car around the morning of January 31. The booking was with Avis and the car was a Hyundai Tucson with automatic gear. For someone young like me it felt easy to drive. The sun was really strong that day and I was just excited. I only thought about where to go and what to see. I did not think about any accident. During the first days driving was fine. I took some photos of the car and tried to park carefully. Everything felt normal.
The real problem came close to the return day. One time in a parking lot I moved the car and I thought there was enough space behind me. My angle was bad and the back of the car touched a pillar. I heard the sound and my mind went blank for a second. When I got out I saw scratches and a small dent on the rear bumper. My mood fell from vacation happy to full panic. In my head I kept repeating that I might need to pay a lot of money.
On the return day I went to the location a bit earlier than the booking time. It was around the morning of February 16. The staff checked the car and of course looked at that part for a long time. He took photos and wrote notes. His English was not very good and my Spanish is also poor. We only understood part of each other. I could still feel that they wanted to charge me for the damage. I told him I had insurance with AXA Full Coverage and I showed my confirmation. The rental counter staff said they would follow their own process first and that I should wait for the bill.
Some days after I flew back home they sent me an accident report and asked me to pay that amount. I was already in another country when I saw the email. My heart felt tight again because the report looked formal but there was no clear repair invoice. I started to collect everything I had. I kept the accident report and the rental details and then I asked customer service to help send it for a claim.
During this time it was a bit of a mess. The rental company only sent the accident report and no detailed damage invoice. I could feel that they were asking the rental company again and again and also asking me for any other document I could find. For me it was just checking email and replying and sending all files I had. Those days I kept thinking that if the insurance refused to pay this cost would be heavy for a young person like me.
Later they told me the rental company finally shared more documents. They were almost the same as what I had but it was already enough for the insurance side. They said all files were passed to the insurer and I should just wait for the result. At that point I could only wait more but I did feel someone was following the case so I was not alone facing the rental company.
Some time after that I got the news that the claim was accepted and that AXA Full Coverage would pay for the damage inside the cover limit. The part I was worried about was taken care of by the policy. When I read that line I felt a big weight fall off my shoulders. The whole story finally had a clear end. Now when I think back I still do not like that the car was damaged. But I am really glad I bought this cover at the start or my Panama experience would feel completely different.
Dedicated customer serviceI was so upset! When I arrived at the Avis branch in Panama City to pick up my car, they told me there were no cars available! I was on time and even provided my boarding pass as proof. The staff said it was because the previous customer didn’t return their car on time, but that’s not my fault. I immediately contacted their customer service, and the whole process made me feel really cared for. The support team kept me updated and assured me they were working on a solution. I heard that the car rental headquarters initially said they could only cancel my booking, but their team didn’t give up and kept following up. In the end, they managed to get me a full refund with no extra charges. Even though it was a bit of a hassle, their service truly made me feel valued.
Worry-Free ServiceI was excited when I arrived at the Avis rental counter, ready to pick up my car for an important business trip. However, things took a turn when I presented my AXA full coverage letter and a letter from my credit card company for insurance. The staff told me I had to purchase additional insurance before I could take the car. I couldn’t understand why this was necessary when I had everything prepared. Left with no choice, I ended up paying an extra 336.92 CNY for the insurance. Although the pickup process was frustrating, I reminded myself that I had purchased their Worry-Free Service, which should help resolve such issues. Sure enough, after returning the car, I immediately contacted their customer service and sent all the details and proof. While I was initially worried about how smoothly it would go, they followed up on my claim and confirmed the refund amount. Eventually, they reimbursed me the 336.92 CNY. This experience showed me how reliable the Worry-Free Service is. Although the process had some ups and downs, the issue was resolved in the end.
One-Dollar FreezeI was really happy with QEEQ's One-Dollar Freeze service. As an overseas traveler, I always worry about credit card limits, especially when it comes to paying large deposits upfront. This time, I booked a Suzuki Grand Vitara in Panama City for November 21, 2025. Can you believe it? I only needed to pay $1 to secure the booking! At first, I thought, “Is this for real? Are there any hidden charges?” Turns out, there weren’t! The remaining amount was automatically charged to my card before the rental started, and there was no interest at all. The whole process felt so easy, with no financial pressure. Later, I told my friends about it, and they all thought this payment method was amazing. I think I’ll definitely choose this option again for my future rentals.
Price Drop ProtectorI always thought once a car rental price was set, it wouldn’t change. But this time, I was pleasantly surprised. I booked an ACE car through QEEQ for my trip in Panama City. A few days ago, I suddenly received an email saying my booking was automatically rebooked due to a price drop, and they refunded me 95 CNY. I never even checked for any price changes myself—it was their 'Price Drop Protector' service that caught it and handled everything for me. Saving that extra money felt like finding a lucky bonus!
