AVIS, Firenze Est Car hire

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

AVIS - Firenze Est Information, Car hire Instructions & Policies

Address

Smn Rlw Via Maso Finiguerra 13 Return Via Maso Finiguerra 15

Telephone

00393473740914 / 0552382697

Pick-up Instructions

Please set your GPS to：Via Maso Finiguerra 13, Florence, 50123, Italy

Drop-off Instructions

Please return to the office located at:Via Maso Finiguerra 15, Florence, 50123, Italy.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	09:00 -17:00	09:00 -17:00 09:00 -13:00	09:00 -13:00	CLOSED	09:00 -17:00 09:00 -13:00	09:00 -17:00 09:00 -13:00	09:00 -17:00 09:00 -13:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

A print-out voucher is more accepted in this store.

Age requirements

21 - 80 years old

Young Driver Fee applies at 21 - 25 years old with charge of EUR 13.5 - 23.8 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

EU Driving Licence

For local renters, you need to bring:

Full Driving License issued in Italy

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices

Winter tires rental

Operated safely on surfaces including pavement (wet or dry), mud, ice, or snow.

EUR 9.82/day

Tire chains rental

Prices and inventory depend on local stores.

EUR 9.82/day

Cross Border

Free of Charge:

Taking rental cars to following countries is allowed and free of charge:
Germany, Norway, Portugal, Czech Republic, Croatia, Denmark, Switzerland, United Kingdom, Netherlands, Belgium, Monaco, Sweden, Luxembourg, Liechtenstein, France, Spain

All vehicles driving on Swiss highways must purchase a special tax sticker (Swiss Hwy. Sticker). The cost is 40.00 SFR and is available for purchase at the border crossings. The customer is subject to a fine of 100.00 SFR if caught without the sticker.

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Slovenia	EUR 35 per rental

An additional charge of 35.00 EUR per rental will apply. The BLUE STAMP must be put on the front window of the vehicle and can be bought at the entry to Slovenia, in tobacco shops, gas stations and newspaper stands. In case of no stamp in the window fines range between 300.00 EUR to 800.00 EUR.

Conditional:

Depending on which countries to bring the rental cars to, policies differ:
Austria

All vehicles driving in Austria must have a Toll Sticker that can be purchased at the border. The Toll Sticker is available for specified length of use, with a minimum one day purchase.

Must-not:

Taking rental cars to the countries that are not listed in Free of Charge, Conditional, Paid is not allowed.

Depending on car models, bringing rental cars to below countries is not allowed:

Representative Car Models	Countries
Mercedes E Class Toyota Camry Elite	Slovenia Croatia Czech Republic

Cross Islands

To be updated

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

5.2 km from Florence International Airport

Railway Stations

0.5 km from Santa Maria Novella Train Station

2.7 km from Campo Di Marte Station

Hotels

0.4 km from Residenza Vespucci

0.8 km from Relais del Duomo

4.8 km from Italiana Hotels Florence

Other Landmarks

1 km from Ponte Vecchio

1.1 km from Piazza Della Signoria

2.1 km from Piazzale Michelangelo

FIND ME A CHEAP RENTAL

Map view of AVIS Store Location

coordinates: 43.7738006 11.2437266

Guest Reviews

Total points： 6.9 / 10 Average

Vehicle condition: 0.4
Vehicle cleanliness: 0.5
Spaciousness: 0.5
Counter staff: 0.2
Pick-up location: 0.4
Drop-off location: 0.3
Pick-up time: over 60 mins
Drop-off time: 0-10 mins

JA
Florence
7.7 /10 Good
Reviewed: Friday, November 22, 2024
I had to wait 2h20 to pick up my car in Florence; I never experienced this. They had many customers but it seems to be a known problem. Why then don’t they make it a better experience? They could have at least reduced slightly the overall costs as I could not pick up the car at the right time because of this issue. Additionally, they charged a large amount of money on my credit card and now 2 days later I still did not get a refund. Note though that the staff was helpful and courteous though visibly missing some personnel (and at lunch a few desks were empty, I guess for the lunch break ... but with many, many guests including me waiting for hours). One good point though was that the staff at the airport (drop off location) was very quick and efficient.
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Zara Hodgson
Florence
10 /10 Excellent
Reviewed: Friday, November 22, 2024
The store has only two staff members, so the service speed is average. The staff will try to sell insurance, but if you already bought full insurance on QEEQ, you don't need to buy it again.
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Nancy Leonard
Florence
4 /10 Average
Reviewed: Friday, November 22, 2024
We picked up the car near Florence train station. The lady at the counter was quite rude and told us they didn't have any BMWs, only VW Golfs. When we contacted customer service, they asked to speak to her directly, but she refused to take the call and said, 'If you're not satisfied with our cars, you can go to another company,' then she moved us aside and called the next customer. We had to get a new number and wait in line again. The second lady was more polite and didn't mention different car models, but kept trying to sell us additional AVIS insurance. When we finally got the car, it was an almost new Alfa with only 2700 km on it. Returning the car at Milan train station was smoother; the staff were much friendlier, but the nearest gas station was 3 km away and privately owned.
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Reginald Thoreau
Florence
10 /10 Excellent
Reviewed: Friday, November 22, 2024
There were many people, so I had to wait a long time to pick up the car. I arrived at the store at 11:00 AM and finally got the car at 3:15 PM.
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Jason Burne-Jones
Florence
10 /10 Excellent
Reviewed: Friday, November 22, 2024
The store location is easy to find and the signs are very prominent. Communication with the store staff wasn't very smooth as they only knew a bit of English. However, the service attitude was very good.
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Marico Sheridan
Florence
6 /10 Average
Reviewed: Friday, November 22, 2024
Average service, with simple car return procedures. The main inconvenience is that the return time is strictly calculated based on the pickup time, with only a half-hour grace period. Therefore, the earlier you pick up the car, the earlier you have to return it. They should allow more flexibility with the return time.
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Hubery Silas
Florence
2 /10 Poor
Reviewed: Friday, November 22, 2024
We had to wait for 2 hours when picking up the car, it was unbearable. The store's efficiency is too low. We booked for a noon pickup at 12, but only got the car after 2 PM.
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Bernard Sara(h)
Florence
6 /10 Average
Reviewed: Friday, November 22, 2024
The staff at the service center were quite good. However, the phone support staff had poor English communication skills. They struggled to understand our descriptions, and we had difficulty understanding her spoken English. It took a lot of effort to finally arrange a tow truck, and when the tow truck driver arrived, he said it didn't meet the requirements for towing. We ended up wasting time in the middle of the night. Eventually, we had to drive the car with the replaced tire to the Milan store ourselves the next day.
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Deborah Joshua
Florence
8 /10 Very good
Reviewed: Friday, November 22, 2024
There were not enough staff members, so we had to wait in line.
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Rita Galsworthy
Florence
8 /10 Very good
Reviewed: Friday, November 22, 2024
Average service, no smiles.
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Jocelyn Thomas
Florence
8 /10 Very good
Reviewed: Friday, November 22, 2024
The car pickup location was hard to find.
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Dennis Hope
Florence
6 /10 Average
Reviewed: Friday, November 22, 2024
The staff at the Florence city center had terrible attitudes and were impatient. No one assisted us with the car inspection during pickup. When returning the car at Bologna airport, the signs were unclear. We drove to the airport's arrivals parking, went inside to ask for directions, and wasted another 20 minutes to finally find the return location. There were many customers, but only one staff member was available.
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Hugh Bowman
Florence
6 /10 Average
Reviewed: Friday, November 22, 2024
Be mindful of insurance, and refuel the car.
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Mavis Eveline
Florence
2 /10 Poor
Reviewed: Friday, November 22, 2024
Terrible attitude, did not accept the translation document, not even their own company's translation document. They insisted on the international driving permit. There were also two other Chinese customers renting, and the staff were aggressively pushing insurance, speaking very forcefully. In the end, it seemed they couldn't get a car either... I think this branch should be removed from the rental platform...
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Darlene Leopold
Florence
8 /10 Very good
Reviewed: Friday, November 22, 2024
Satisfied!
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Marcia McCarthy
Florence
6 /10 Average
Reviewed: Friday, November 22, 2024
There was an Audi A3 in the garage, but they insisted on giving me a Citroen C3. How can that be the same? Moreover, they charged €71.54 and I still don't know if I can get it back. I returned the car with a full tank of fuel.
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Cara Garden
Florence
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very good
Read More >