italy car rent - Milano Stazione Centrale Information, Car hire Instructions & Policies

Very efficient

I often use this rental company, the staff are very nice.

If you haven't purchased insurance from the rental company, be sure to thoroughly inspect the car inside and out when picking it up, or you might end up paying high fees. The car I received was quite old and covered in scratches. The rental company marked over a dozen damage spots, including a large scratch on the left front bumper. I thought they had noted all the damages, and since it was easy to distinguish old damage from new, I didn't inspect further. When returning the car, the staff immediately checked the left front area and pointed out a small scratch (about 3 cm) under the bumper, clearly old damage. She claimed, 'After a month, new damage becomes old,' but I only rented the car for 5 days and it was very clean. She then insisted, 'I don't care how many days. If you can't provide a photo of the damage at pickup, you are responsible.' Damage like this near the chassis would only be found by lying on the ground and using a flashlight at pickup. It seems that only buying insurance from the rental company can avoid such likely traps. I contacted the rental platform at the return site. Customer service said it's hard to dispute such cases and advised me to advance the 200 euros for repairs and then apply for reimbursement. I paid, but it's been a month and I haven't received the reimbursement.