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From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 2440043355
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 2440043355
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ACE Rental Cars, Auckland City Car hire

ACE Rental Cars 300+ ratings, 2 reviews

Auckland, Auckland Region, New Zealand

10.0 / 10 Excellent

ACE Rental Cars - Auckland City Information, Car hire Instructions & Policies

Address

Ace Rental Cars, 39 The Strand, Parnell, Auckland

Telephone

+64 9 303 3112 / 0800 502 277

Pick-up Instructions

Free pick-up and drop-off service to branch for customers from 9:00 am to 4:00 pm. Shuttle operates to businesses, transport terminals & accommodation in the CBD. Call 0800 502 277 (+64 9 303 3112) to arrange.

Drop-off Instructions

Returning Your Rental Vehicle Remember to re-fuel to agreed level when returning your vehicle. Shuttle service to city centre (accommodation, bus/ferry) from 9 a.m. to 4 p.m. After Hours Returns If returning your vehicle outside of business hours simply park outside our depot, lock the car and place keys in drop box on the garage door. Please note that our courtesy shuttles are not available outside of business hours and you will need to make your own way from the branch.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
08:00 -17:00
08:00 -17:00
08:00 -17:00
08:00 -17:00
08:00 -17:00
08:00 -17:00
08:00 -17:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types，incl. Compact，Suv，Economy，Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 99 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

For local renters, you need to bring:

Full Driving License issued in New Zealand

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices
Extras Prices
Additional driver
Additional driver
Note that all drivers must provide their valid documentation.
NZD 5/day
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
NZD 10/day
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
NZD 10/day
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
NZD 10/day
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
NZD 10/day

Cross Border

To be updated

Cross Islands

Must-not:

Towards any New Zealand islands, taking rental cars crossing border is not allowed.

Ferry Transportation: Not Allowed

ACE Rental Cars does not allow to bring the rental vehicle to ferry. You will drop off your car at one port and collect another after crossing to the other island. A minimum of 3 days consecutive rental required in each island (If the minimum length of rental requirement is not met, then the rental will be charged as two separate hires.).

Excess

Collision Damage Waiver Excess differs by car model:

NZD 5500-5900 for other car models.

NZD 5500 for Nissan Qashqai,

Theft Insurance Excess differs by car model:

NZD for other car models.

NZD 5500 for Nissan Qashqai,

Third Party Liability Insurance Excess:

NZD 0

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

17.2 km from Auckland Airport

Railway Stations

1 km from Britomart Train Station

Hotels

0.9 km from Avani Metropolis Residences

1.1 km from Grand Mercure Auckland

1.3 km from Star Victoria Serviced Apartments

Other Landmarks

1.3 km from Sky Tower

2.5 km from Auckland Harbour Bridge

3.1 km from Mount Eden Domain

FIND ME A CHEAP RENTAL
Map view of ACE Rental Cars Store Location
coordinates: -36.849897 174.777418

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Guest Reviews

Total points： 10.0 / 10 Excellent

  • Vehicle condition: 0.0
  • Vehicle cleanliness: 0.0
  • Spaciousness: 0.0
  • Counter staff: 0.0
  • Pick-up location: 0.0
  • Drop-off location: 0.0
  • Pick-up time: 10-30 mins
  • Drop-off time: 10-30 mins

  • Yvonne Carllyle

    Auckland

    10 /10 Excellent

    Reviewed: Saturday, December 21, 2024

    This is the second time I've rented a car from ACE. The staff is consistently enthusiastic. The small office is well-prepared with maps, travel guides, and SIM cards.
    Read More >

  • Ira Julia

    Auckland

    10 /10 Excellent

    Reviewed: Saturday, December 21, 2024

    The car condition and service are both good. The only thing I’m not sure about is the charging process, so for now, I'll give it 5 stars. My biggest fear is encountering the same issue I had when renting a car in X state. They charged my credit card randomly, taking 1200 yuan for supposedly handling violations. I went personally to address the issue and they went silent, eventually charging me 500 yuan to settle it. I hope it won't be that shady abroad.
    Read More >

More ACE Rental Cars Car hire Locations in Auckland

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