diRENT - Marrakech AÉroport Information, Car hire Instructions & Policies

good top car

The Car was dirty, no suport to find the Car, they are somewhere in the parking, in stead of being in the terminal. No Water for Wippers Car horn (klaxon) is defective Tires and breaks in the worste condition

Très à l’écoute Aussi bien service client que le personnel charger du véhicule

Personnel dirent à l’aéroport super sympathiques et disponible par téléphone et qui explique clairement.

Rapide et clair

1. A Dacia Dokker is NOT mini car and has nothing similar with Kia Picanto (the advertised model). It's a business car. A pickup :-) At least it was new and diesel. 2. The pick-up location of diRent (parking lot #326) is practically impossible to find at 1 a.m. (no information at the airport, no one knows anything about diRent), luckily someone picked up the company phone and helped me find it (and even more luckily there was whom to buy a SIM card from at the airport, otherwise the 10-munute call in roaming would cost me over 50% the rental price). 3. Another call to someone in the company was needed to convince the diRent employee that 11 p.m. means 23:00. He wanted to write in the contract that I should return the car at 11:00 a.m., even though the booking read 11:00 p.m. Apart from that everything was OK.

Personnel arrogant lors de la restitution de la voiture, une toute petite rayure au par choc avant que l'employé a accentué avec son doigt pour faire marcher la caution, un comportement qui m'a laissé perplexe, je ne louerai jamais une voiture chez ce fournisseur.

Good

diRENT was more or less ok - not too bad not too good, just average. We got an acceptable vehicle which did the job. Pick-up process was fine as well.

Thanks

The company staff didn't speak English, making communication very difficult. Also, their phone couldn't be reached, and I spent 2 hours looking for them at the airport.

After arriving at the airport, we had to wait a long time after calling before someone came.

Extremely dissatisfied, waited for hours at the airport without getting the car. Made numerous calls to both the rental company and the booking company, but still didn't get the car. Finally got it the next day. The rental company's attitude was terrible and they were very dismissive!