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SURPRICE RENT A CAR, Zagreb Airport-meet & Greet Car hire

SURPRICE RENT A CAR 300+ ratings, 2 reviews

Zagreb, Croatia

5.9 / 10 Average

SURPRICE RENT A CAR - Zagreb Airport-meet & Greet Information, Car hire Instructions & Policies

Address

Ul. Rudolfa Fizira 1, Zagreb, 10150, Croatia

Telephone

+385994444280 / +385994444281

Pick-up Instructions

Meet and Greet service. A Surprice representative with a signboard will meet you at the arrival hall. Please call 00385996666696 if you need assistance

Drop-off Instructions

Return instruction is being collected.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
08:00 -14:00
08:00 -20:00
08:00 -20:00
08:00 -20:00
08:00 -20:00
08:00 -20:00
08:00 -20:00

Deposit policy

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types，incl. Compact，Suv，Economy，Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

An e-voucher is accepted at this location.

Age requirements

25 - 80 years old ( the info. of exact age range is under collection)

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

*Driver's license, passport, and IDP must be issued in the same country.

For local renters, you need to bring:

Full Driving License issued in Croatia

Additional Extras

To be updated

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:
CountriesCharges

Hungary

Serbia

Slovenia

Montenegro

Bosnia and Herzegovina

Austria

Belgium

Bulgaria

Cyprus

Show More

Hungary

Serbia

Slovenia

Montenegro

Bosnia and Herzegovina

Austria

Belgium

Bulgaria

Cyprus

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hungary

Ireland

Italy

Latvia

Lithuania

Luxembourg

Malta

Netherlands

Poland

Portugal

Romania

Slovakia

Slovenia

Spain

Sweden

EUR 70 per country
Customers may cross the border only to the authorised countries, this service is provided On Request only. In the event customers cross the border to a non-authorized country, a fine will apply and the insurance will also be invalidated. Transportation between the islands are allowed - Ferry fee is 30 EUR per rental.

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 1000 for Fiat 500,

EUR 1000 for Fiat Panda Or Similar,

EUR 1200 for Fiat Panda,

EUR 1200 for Chevrolet Spark,

EUR 1400 for Volkswagen Golf,

EUR 1400 for Peugeot 3008,

EUR 1950 for Renault Duster-4wd,

EUR 1600 for Ford Tourneo Connect,

EUR 1600 for Ford Transit-custom,

EUR 1500 for Ford Galaxy,

EUR 1700 for Ford Galaxy,

EUR 1700 for Volvo V40,

EUR 1700 for Skoda Octavia,

EUR 1700 for Vauxhall Mokka,

EUR 1500 for Kia X Ceed,

EUR 1400 for Opel Astra,

EUR 1700 for Mercedes-benz Cla Amg,

EUR 1500 for Renault Talisman,

EUR 2000 for Tesla Model X,

EUR 2000 for Chevrolet Cruze,

EUR 2000 for Toyota Corolla,

EUR 2500 for Audi A7 Sportback Aut.,

EUR 5000 for Extraordinary (bmw 5 Series),

Theft Insurance Excess differs by car model:

EUR 1000 for Fiat 500,

EUR 1000 for Fiat Panda Or Similar,

EUR 1200 for Fiat Panda,

EUR 1200 for Chevrolet Spark,

EUR 1400 for Volkswagen Golf,

EUR 1400 for Peugeot 3008,

EUR 1950 for Renault Duster-4wd,

EUR 1600 for Ford Tourneo Connect,

EUR 1600 for Ford Transit-custom,

EUR 1500 for Ford Galaxy,

EUR 1700 for Ford Galaxy,

EUR 1700 for Volvo V40,

EUR 1700 for Skoda Octavia,

EUR 1700 for Vauxhall Mokka,

EUR 1500 for Kia X Ceed,

EUR 1400 for Opel Astra,

EUR 1700 for Mercedes-benz Cla Amg,

EUR 1500 for Renault Talisman,

EUR 2000 for Tesla Model X,

EUR 2000 for Chevrolet Cruze,

EUR 2000 for Toyota Corolla,

EUR 2500 for Audi A7 Sportback Aut.,

EUR 5000 for Extraordinary (bmw 5 Series),

Third Party Liability Insurance Excess:

HRK 0

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.3 km from Zagreb Airport

Railway Stations

8.5 km from Trnava

9.8 km from Glavni Kolodvor

9.8 km from Zagreb Central Station

Other Landmarks

8.8 km from Zagreb Main Bus Station

9.6 km from Faculty Of Agriculture

10.4 km from Croatian State Archives In Zagreb

FIND ME A CHEAP RENTAL
Map view of SURPRICE RENT A CAR Store Location
coordinates: 45.742931 16.068778

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Guest Reviews

Total points： 5.9 / 10 Average

  • Vehicle condition: 6.0
  • Vehicle cleanliness: 6.0
  • Spaciousness: 7.0
  • Counter staff: 6.0
  • Pick-up location: 6.0
  • Drop-off location: 6.0
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins

  • C.Hyojung

    Zagreb

    9.6 /10 Excellent

    Reviewed: Monday, June 8, 2026

    Like: Friendly staff and grad deal!
    Dislike: It took quite long time to finalize the documents to pick up the car
    Read More >

  • Anonymous

    Zagreb

    2.3 /10 Poor

    Reviewed: Monday, June 8, 2026

    The car was not at the airport nor was pick up service. Waited over an hour to be picked up after having to call them numerous times. The office is located off site. Car was dirty inside and out, half tank of fuel at pick up, not a drop of windshield wiper fluid, and back up rear lights not working. Do not recommend!!
    Read More >

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Where is the Car hire Store Location?

Ul. Rudolfa Fizira 1, Zagreb, 10150, Croatia

What is the Telephone Number?

+385994444280/ +385994444281

What are the Accepted Cards as Payment Methods for this Car hire Store?

Can I Pick up Rental Cars with a E-voucher?

An e-voucher is accepted at this location.

What are the Driver Age Requirements for this Car hire Store?

25 - 80 years old ( the info. of exact age range is under collection)

What are the Driving Licence Requirements to Rent a Car from this Car hire Store?

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

  • For foreign renters, you need to bring:

    Original driving licence + International Driving Permit (IDP)

    Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

    EU/EEA Driving License

    EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

    *Driver's license, passport, and IDP must be issued in the same country.

  • For local renters, you need to bring:

    Full Driving License issued in Croatia

Additional Extras

To be updated

What are the Distances to Airports | Railway Stations | Hotels | Other Landmarks from this Store?

  • Airports

    0.3 km from Zagreb Airport

  • Railway Stations

    8.5 km from Trnava

    9.8 km from Glavni Kolodvor

    9.8 km from Zagreb Central Station

  • Other Landmarks

    8.8 km from Zagreb Main Bus Station

    9.6 km from Faculty Of Agriculture

    10.4 km from Croatian State Archives In Zagreb

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