SURPRICE RENT A CAR, Zagreb Airport-meet & Greet Car hire

Address
Pick-up
Drop-off
Opening Hours
Deposit policy
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

SURPRICE RENT A CAR - Zagreb Airport-meet & Greet Information, Car hire Instructions & Policies

Address

Ul. Rudolfa Fizira 1, Zagreb, 10150, Croatia

Telephone

+385994444280 / +385994444281

Pick-up Instructions

Meet and Greet service. A Surprice representative with a signboard will meet you at the arrival hall. Please call 00385996666696 if you need assistance

Drop-off Instructions

Return instruction is being collected.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -14:00	08:00 -20:00	08:00 -20:00	08:00 -20:00	08:00 -20:00	08:00 -20:00	08:00 -20:00

Deposit policy

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

An e-voucher is accepted at this location.

Age requirements

25 - 80 years old ( the info. of exact age range is under collection)

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

*Driver's license, passport, and IDP must be issued in the same country.

For local renters, you need to bring:

Full Driving License issued in Croatia

Additional Extras

To be updated

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Hungary Serbia Slovenia Montenegro Bosnia and Herzegovina Austria Belgium Bulgaria Cyprus Show More Hungary Serbia Slovenia Montenegro Bosnia and Herzegovina Austria Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Lithuania Luxembourg Malta Netherlands Poland Portugal Romania Slovakia Slovenia Spain Sweden	EUR 70 per rental

Countries

Charges

Hungary

Serbia

Slovenia

Montenegro

Bosnia and Herzegovina

Austria

Belgium

Bulgaria

Cyprus

EUR 70 per rental

Customers may cross the border only to the authorised countries, this service is provided On Request only. In the event customers cross the border to a non-authorized country, a fine will apply and the insurance will also be invalidated. Transportation between the islands are allowed - Ferry fee is 30 EUR per rental.

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 1000 for Hyundai i10,

EUR 1000 for Renault Clio, Ford Fiesta, Opel Corsa Or Simi,

EUR 1200 for Fiat Panda,

EUR 1200 for Seat Ibiza O Similar,

EUR 1200 for Toyota Yaris,

EUR 1400 for Kia Stonic,

EUR 1400 for Citroen C5 Aircross 1.5 Or Similar,

EUR 1950 for Volvo Xc60,

EUR 1600 for Renault Traffic,

EUR 1600 for Ford S-max,

EUR 1500 for Ford Galaxy,

EUR 1700 for Volkswagen Multivan,

EUR 1700 for Audi Q3,

EUR 1700 for Skoda Octavia,

EUR 1700 for Opel Grandland,

EUR 1500 for Toyota C Hr,

EUR 1400 for Skoda Scala,

EUR 1700 for Bmw 4 Series Gran Coupe,

EUR 1500 for Mazda 6,

EUR 2000 for Jaguar I-pace Automatic Or Similar,

EUR 2000 for Mercedes C-class,

EUR 2000 for Bmw 3 Series,

EUR 2500 for Ford Mustang,

EUR 5000 for Porsche Panamera Automatic Or Similar,

Theft Insurance Excess differs by car model:

EUR 1000 for Hyundai i10,

EUR 1000 for Renault Clio, Ford Fiesta, Opel Corsa Or Simi,

EUR 1200 for Fiat Panda,

EUR 1200 for Seat Ibiza O Similar,

EUR 1200 for Toyota Yaris,

EUR 1400 for Kia Stonic,

EUR 1400 for Citroen C5 Aircross 1.5 Or Similar,

EUR 1950 for Volvo Xc60,

EUR 1600 for Renault Traffic,

EUR 1600 for Ford S-max,

EUR 1500 for Ford Galaxy,

EUR 1700 for Volkswagen Multivan,

EUR 1700 for Audi Q3,

EUR 1700 for Skoda Octavia,

EUR 1700 for Opel Grandland,

EUR 1500 for Toyota C Hr,

EUR 1400 for Skoda Scala,

EUR 1700 for Bmw 4 Series Gran Coupe,

EUR 1500 for Mazda 6,

EUR 2000 for Jaguar I-pace Automatic Or Similar,

EUR 2000 for Mercedes C-class,

EUR 2000 for Bmw 3 Series,

EUR 2500 for Ford Mustang,

EUR 5000 for Porsche Panamera Automatic Or Similar,

Third Party Liability Insurance Excess:

HRK 0

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.3 km from Zagreb Airport

Railway Stations

9.8 km from Glavni Kolodvor

9.8 km from Zagreb Central Station

Other Landmarks

8.8 km from Zagreb Main Bus Station

9.6 km from Faculty Of Agriculture

10.4 km from Croatian State Archives In Zagreb

FIND ME A CHEAP RENTAL

Map view of SURPRICE RENT A CAR Store Location

coordinates: 45.742931 16.068778

Guest Reviews

Total points： 9.6 / 10 Excellent

Vehicle condition: 10.0
Vehicle cleanliness: 10.0
Spaciousness: 10.0
Counter staff: 10.0
Pick-up location: 10.0
Drop-off location: 10.0
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

C.Hyojung
Zagreb
9.6 /10 Excellent
Reviewed: Friday, February 27, 2026
Like: Friendly staff and grad deal!
Dislike: It took quite long time to finalize the documents to pick up the car
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