OK Mobility, Bilbao Airport Car hire

Address
Pick-up
Drop-off
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

OK Mobility - Bilbao Airport Information, Car hire Instructions & Policies

Address

Zarandoa Kalea 5, Derio, 48160, Spain

Telephone

0034 971 126 880

Pick-up Instructions

The OK Mobility - Bilbao Airport car hire location is located out of the airport

When leaving the baggage claim hall, turn left and take the ramp to the car park or the lift to the floor 0. Go straight the corridor to the end crossing through the glass doors. Turn right into the east hall.

Drop-off Instructions

Please check with the branch staff during your pick-up about the return location and time.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -22:00	08:00 -22:00	08:00 -22:00	08:00 -22:00	08:00 -22:00	08:00 -22:00	08:00 -22:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

An e-voucher is accepted at this location.

Age requirements

18 - 80 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Full Driving License issued in Spain

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

Spanish digital version of the driving license is acceptable. The driving's license must be shown from the official DGT App.

For local renters, you need to bring:

Full Driving License issued in Spain

Additional Extras

To be updated

Cross Border

Conditional:

Depending on which countries to bring the rental cars to, policies differ:
Germany, Andorra, Austria, Belgium, France, Gibraltar, Greece, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, Portugal, Czech Republic, Switzerland, Italy

In the case of crossing into permitted territories, we recommend purchasing the International Supplement (INT). This supplement extends the rental terms and conditions to adjacent countries, provided they are one of the countries listed above, and under the coverage and liability conditions agreed upon in the current excess (as long as the vehicle is used in accordance with these General Terms and Conditions and the traffic regulations of the country of use are adhered to). If this supplement is not purchased and an accident occurs, the Lessee will be fully responsible for any damage to the vehicle, repatriation costs, and/or the total vehicle cost, as well as compensation for any damages caused. The vehicle may not be boarded or transported by any means of transportation without the prior written authorisation of the Lessor.It is prohibited to cross borders outside the European continent. For price and details of INT, please consult the staff at the counter.

Must-not:

Taking rental cars to following countries is not allowed:
Bulgaria, Romania, Albania, United Kingdom, Kosovo, Bosnia and Herzegovina, North Macedonia, Belarus, Ukraine, Russia, Turkey, Moldova

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR for other car models.

EUR 900 for Hyundai I10,

EUR 900 for Fiat500,

EUR 1050 for Renault Clio,

EUR 900 for Fiat 500,

EUR 1050 for Volkswagen Polo,

EUR 1200 for Volkswagen T-roc,

EUR 1200 for Citroen Berlingo,

EUR 1200 for Peugeot Rifter,

EUR 1200 for Volkswagen Passat Variant,

EUR 1200 for Volkswagen T-cross,

EUR 1200 for Seat Leon,

EUR 1200 for Kia Ceed Tourer,

EUR 1200 for Mg Hs,

EUR 1800 for Mg Ehs Phev,

EUR 1200 for Fiat 500c,

EUR 1800 for Opel Cabrio,

EUR 1800 for Volkswagen T-roc Cabrio,

EUR 1500 for Opel Zafira 5+2 Or Similar,

EUR 1500 for Citroen C4 Grand Spacetourer,

EUR 1500 for Peugeot 5008,

EUR 1500 for Renault Espace 7 Seater,

EUR 1500 for Seat Alhambra,

EUR 1500 for Peugeot Rifter,

EUR 1800 for Peugeot Traveller 9 Seater,

EUR 1800 for Peugeot Traveller,

EUR 900 for Hyundai I10,Hyundai I10,Fiat 500,Smart Forfour Eq,Abarth 500,Fiat500,Smart Fortwo Eq,

EUR 1100 for Opel Corsa Automatic Pmr,Mini 5 Puertas,Volkswagen Polo,Bmw I3,Renault Zoe Or Similar,Audi A1 Sportback,Renault Clio,

EUR 1200 for Mercedes Citan Tourer,Peugeot Rifter,Opel Combo Life L Pmr,Mercedes Benz Citan,Citroen Berlingo,Peugeot 308 Automatic Pmr,Audi A3 Sportback,Seat Leon,Mg Mg4,Bmw Serie 1,Volkswagen T-roc,Toyota Corolla,Renault Talisman,Dacia Logan Or Similar,Dacia Logan,Mg Hs,Citroën C3 Aircross Automatic Pmr,Audi Q2,Volkswagen T-cross,Peugeot 2008 Ev,Audi Q2,Volkswagen T-cross,Cupra Formentor Automatic O Similar,Fiat 500c,Peugeot 508,Kia Ceed Tourer,Volkswagen Passat Variant,

EUR 1500 for Mini Cooper Or Similar,

EUR 1800 for Peugeot Rifter,Seat Alhambra,Renault Espace 7 Seater,Peugeot 5008,Citroen C4 Grand Spacetourer,Opel Zafira 5+2 Or Similar,Audi A3,Audi A3,Mg Marvel R,Nissan X-trail,Ds - Ds7 Crossback,Mg Ehs Phev,Lynk&co 01 Automatic O Similar,Audi A3 Cc,Volkswagen T-roc Cabrio,Opel Cabrio,Chevrolet Van Express 15p,Renault Trafic,Peugeot Traveller,Peugeot Traveller 9 Seater,Audi A3 Sportback,

EUR 2000 for Mercedes Clase T,Bmw Serie 2 Gran T Ourer,Bmw Serie 5,Mercedes Benz Clase C,Bmw X3,Nissan X-trail,Bmw M235 Gran Coupé,Bmw Serie 4 Cabrio,Land Rover Evoque Cc,Peugeot 508 Sw Rxh,

EUR 4000 for Mercedes Clase S,

EUR 2000 for Mercedes Clase T,Bmw Serie 2 Gran T Ourer,Bmw Serie 5,Mercedes Benz Clase C,Bmw X3,Bmw M235 Gran Coupé,Bmw Serie 4 Cabrio,Land Rover Evoque Cc,Peugeot 508 Sw Rxh,

EUR 1800 for Peugeot Rifter,Seat Alhambra,Renault Espace 7 Seater,Peugeot 5008,Citroen C4 Grand Spacetourer,Opel Zafira 5+2 Or Similar,Mg Marvel R,Nissan X-trail,Mg Ehs Phev,Lynk&co 01,Volkswagen T-roc Cabrio,Opel Cabrio,Peugeot Traveller,Peugeot Traveller 9 Seater,

EUR 1200 for Mercedes Citan Tourer,Peugeot Rifter,Opel Combo Life L Pmr,Mercedes Benz Citan,Citroen Berlingo,Peugeot 308 Automatic Pmr,Audi A3 Sportback,Seat Leon,Mg Mg4,Bmw Serie 1,Volkswagen T-roc,Toyota Corolla,Renault Talisman,Dacia Logan Or Similar,Mg Hs,Citroën C3 Aircross Automatic Pmr,Audi Q2,Volkswagen T-cross,Peugeot 2008 Ev,Audi Q2,Volkswagen T-cross,Cupra Formentor Automatic O Similar,Fiat 500c,Peugeot 508,Kia Ceed Tourer,Volkswagen Passat Variant,

EUR 1800 for Peugeot Rifter,Seat Alhambra,Renault Espace 7 Seater,Peugeot 5008,Citroen C4 Grand Spacetourer,Opel Zafira 5+2 Or Similar,Audi A3,Audi A3,Mg Marvel R,Nissan X-trail,Ds - Ds7 Crossback,Mg Ehs Phev,Lynk&co 01,Audi A3 Cc,Volkswagen T-roc Cabrio,Opel Cabrio,Renault Trafic,Peugeot Traveller,Peugeot Traveller 9 Seater,Audi A3 Sportback,

EUR 2000 for Peugeot Rifter,Seat Alhambra,Mercedes Clase T,Renault Espace 7 Seater,Peugeot 5008,Bmw Serie 2 Gran T Ourer,Citroen C4 Grand Spacetourer,Opel Zafira 5+2 Or Similar,Bmw Serie 5,Mercedes Benz Clase C,Audi A3,Audi A3,Bmw X3,Nissan X-trail,Mg Marvel R,Nissan X-trail,Ds - Ds7 Crossback,Toyota Highlander 5+2,Mg Ehs Phev,Lynk&co 01 Automatic O Similar,Lynk&co 01,Bmw M235 Gran Coupé,Bmw Serie 4 Cabrio,Land Rover Evoque Cc,Audi A3 Cc,Volkswagen T-roc Cabrio,Opel Cabrio,Renault Trafic,Peugeot Traveller,Peugeot Traveller 9 Seater,Peugeot 508 Sw Rxh,Audi A3 Sportback,

EUR 1800 for Mercedes Citan Tourer,Peugeot Rifter,Opel Combo Life L Pmr,Mercedes Benz Citan,Citroen Berlingo,Peugeot 308 Automatic Pmr,Audi A3 Sportback,Kia Stonic,Seat Leon,Mg Mg4,Bmw Serie 1,Volkswagen T-roc,Toyota Corolla,Renault Talisman,Dacia Logan Or Similar,Dacia Logan,Mg Hs,Citroën C3 Aircross Automatic Pmr,Audi Q2,Volkswagen T-cross,Peugeot 2008 Ev,Audi Q2,Volkswagen T-cross,Cupra Formentor Automatic O Similar,Mini Cooper Or Similar,Fiat 500c,Peugeot 508,Kia Ceed Tourer,Volkswagen Passat Variant,

EUR 1200 for Opel Corsa Automatic Pmr,Mini 5 Puertas,Volkswagen Polo,Bmw I3,Renault Zoe Or Similar,Audi A1 Sportback,Renault Clio,Hyundai I10,Hyundai I10,Fiat 500,Smart Forfour Eq,Abarth 500,Fiat500,Smart Fortwo Eq,

Theft Insurance Excess differs by car model:

EUR for other car models.

EUR 900 for Hyundai I10,

EUR 900 for Fiat500,

EUR 1050 for Renault Clio,

EUR 900 for Fiat 500,

EUR 1050 for Volkswagen Polo,

EUR 1200 for Volkswagen T-roc,

EUR 1200 for Citroen Berlingo,

EUR 1200 for Peugeot Rifter,

EUR 1200 for Volkswagen Passat Variant,

EUR 1200 for Volkswagen T-cross,

EUR 1200 for Seat Leon,

EUR 1200 for Kia Ceed Tourer,

EUR 1200 for Mg Hs,

EUR 1800 for Mg Ehs Phev,

EUR 1200 for Fiat 500c,

EUR 1800 for Opel Cabrio,

EUR 1800 for Volkswagen T-roc Cabrio,

EUR 1500 for Opel Zafira 5+2 Or Similar,

EUR 1500 for Citroen C4 Grand Spacetourer,

EUR 1500 for Peugeot 5008,

EUR 1500 for Renault Espace 7 Seater,

EUR 1500 for Seat Alhambra,

EUR 1500 for Peugeot Rifter,

EUR 1800 for Peugeot Traveller 9 Seater,

EUR 1800 for Peugeot Traveller,

EUR 900 for Hyundai I10,Hyundai I10,Fiat 500,Smart Forfour Eq,Abarth 500,Fiat500,Smart Fortwo Eq,

EUR 1100 for Opel Corsa Automatic Pmr,Mini 5 Puertas,Volkswagen Polo,Bmw I3,Renault Zoe Or Similar,Audi A1 Sportback,Renault Clio,

EUR 1500 for Mini Cooper Or Similar,

EUR 2000 for Mercedes Clase T,Bmw Serie 2 Gran T Ourer,Bmw Serie 5,Mercedes Benz Clase C,Bmw X3,Nissan X-trail,Bmw M235 Gran Coupé,Bmw Serie 4 Cabrio,Land Rover Evoque Cc,Peugeot 508 Sw Rxh,

EUR 4000 for Mercedes Clase S,

EUR 2000 for Mercedes Clase T,Bmw Serie 2 Gran T Ourer,Bmw Serie 5,Mercedes Benz Clase C,Bmw X3,Bmw M235 Gran Coupé,Bmw Serie 4 Cabrio,Land Rover Evoque Cc,Peugeot 508 Sw Rxh,

EUR 1200 for Mercedes Citan Tourer,Peugeot Rifter,Opel Combo Life L Pmr,Mercedes Benz Citan,Citroen Berlingo,Peugeot 308 Automatic Pmr,Audi A3 Sportback,Seat Leon,Mg Mg4,Bmw Serie 1,Volkswagen T-roc,Toyota Corolla,Renault Talisman,Dacia Logan Or Similar,Mg Hs,Citroën C3 Aircross Automatic Pmr,Audi Q2,Volkswagen T-cross,Peugeot 2008 Ev,Audi Q2,Volkswagen T-cross,Cupra Formentor Automatic O Similar,Fiat 500c,Peugeot 508,Kia Ceed Tourer,Volkswagen Passat Variant,

EUR 1800 for Peugeot Rifter,Seat Alhambra,Renault Espace 7 Seater,Peugeot 5008,Citroen C4 Grand Spacetourer,Opel Zafira 5+2 Or Similar,Audi A3,Audi A3,Mg Marvel R,Nissan X-trail,Ds - Ds7 Crossback,Mg Ehs Phev,Lynk&co 01,Audi A3 Cc,Volkswagen T-roc Cabrio,Opel Cabrio,Renault Trafic,Peugeot Traveller,Peugeot Traveller 9 Seater,Audi A3 Sportback,

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.2 km from Bilbao Airport

Railway Stations

4.6 km from Train Station Bilbao

Other Landmarks

3.2 km from Funicular Artxanda (Estación Superior)

3.8 km from Funicular De Artxanda

6.1 km from Viaducto De Miraflores

FIND ME A CHEAP RENTAL

Map view of OK Mobility Store Location

coordinates: 43.301097 -2.910608

Guest Reviews

Total points： 6.7 / 10 Average

Vehicle condition: 9.0
Vehicle cleanliness: 9.2
Spaciousness: 9.0
Counter staff: 3.7
Pick-up location: 3.2
Drop-off location: 6.0
Pick-up time: over 60 mins
Drop-off time: 10-30 mins

N.Guimond
Bilbao
6.3 /10 Average
Reviewed: Friday, January 9, 2026
It just feels like a very dishonest company. There is basically no way to really know how much the rental will cost beforehand. Even when one book from full to empty, we have to fill up to avoid fees. I am not even mentioning the insurance scam here. No use for prebooking insurance. You will have to take the Ok rent a car insurance if you don't want your experience to be horrible. Will never do business with them again. On the day of return, no one was there. We had to call some non obvious number to have service and assure us that someone will come take care of us and bring us to the airport. In addition, it was not clear at all at the time of booking that the company was not directly at the airport but somewhere else.
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Anonymous
Bilbao
5.7 /10 Average
Reviewed: Friday, January 9, 2026
No communication given that they are located off site and you need to get a shuttle bus to their offices.
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A.Lopez casado
Bilbao
9.3 /10 Excellent
Reviewed: Friday, January 9, 2026
Horrible service in Bilbao!! When we got there we took 2 hours and 30 minutes to pick up hour car. Nothing wrong about the staff working there, one guy picking up, dropping and checking all the cars, and one woman doing all the contracts, we were surprise that they could even manage everything. It was really annoying to wait that long but it wasn’t the employees’s fault at all, it’s impossible to run a place just we that staff, they couldn’t do more and obviously they were so stress. This complain it’s more about the company and how necessary it’s to hire more people, not fair for the customers and not fair at all for the staff.
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M.Hancox
Bilbao
8.3 /10 Very good
Reviewed: Friday, January 9, 2026
When in Spain there was a lot of confusion and a lot of extra costs for the car that we did not expect after stating clearly what we were after. Also staff had attitude.
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Anonymous
Bilbao
6 /10 Average
Reviewed: Friday, January 9, 2026
Lots of hidden fees (gas, early drop off, large deposit, etc) terrible customer service on day of pick up. The service rep made us so angry we wanted to cancel but then were informed we couldn't without talking to the third party booking service. Not in Bilbao airport and very difficult to locate for return. Only positive thing I can say is the car was in good condition. Still waiting for deposit, though it's only been a few days. Wish I would have read more reviews prior to reserving. Won't book with them again.
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H.Derache
Bilbao
6 /10 Average
Reviewed: Friday, January 9, 2026
- The car was nice - Under staffed office at pick up - No indications at the airport where to go for the shuttle transfer service / it appeared to be at departures level, which was not indicated in documents or in the airport - if you don't take the extra insurance they offer ... they give you a car with a hidden problem, that they charge you at drop-off (we argued about it, but it didn't help - we sent a reclamation by e-mail, nog reaction up to date) - the amount they reserve on your credit card is double comparared to the indication at online reservation
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Anonymous
Bilbao
5 /10 Average
Reviewed: Friday, January 9, 2026
There were no signs anywhere in the airport to show the pickup location. Once we talked to about 3 different people, they led us in the general direction. The shuttle arrived after about 45 mins. There was only one person at check in (who was also the shuttle driver) so that took another hour before we actually had the car. Ok car rental had given us the wrong address for returning the car so we spent over an hour driving around to find it and made it to the airport about 35 minutes before departure. Extremely stressful in every way and will never book with OK car rental again.
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Anonymous
Bilbao
7 /10 Good
Reviewed: Friday, January 9, 2026
Car was fine but the customer service was VERY slow, impersonal and very disorganized at pick up. there was zero customer service and they ended up charging me more then what I signed up for on easyrentcars. awful experience.
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