OK Mobility, Bilbao Airport Car hire

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

OK Mobility - Bilbao Airport Information, Car hire Instructions & Policies

Address

Zarandoa Kalea 5, Derio, 48160, Spain

Telephone

0034 971 126 880

Pick-up Instructions

The OK Mobility - Bilbao Airport car hire location is located out of the airport

From the baggage collection point, take the lift to the third floor (Departures) and exit the terminal.This is where you will find the free minibus with the OK Mobility logo, which will take you to our offices.

Drop-off Instructions

Please check with the branch staff during your pick-up about the return location and time.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -22:00	08:00 -22:00	08:00 -22:00	08:00 -22:00	08:00 -22:00	08:00 -22:00	08:00 -22:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

A print-out voucher is more accepted in this store.

Age requirements

18 - 80 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

Full Driving License issued in Spain

EU Driving Licence

Spanish digital version of the driving license is acceptable. The driving's license must be shown from the official DGT App.

For local renters, you need to bring:

Full Driving License issued in Spain

Additional Extras

To be updated

Cross Border

Conditional:

Depending on which countries to bring the rental cars to, policies differ:
Germany, Andorra, Austria, Belgium, France, Gibraltar, Greece, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, Portugal, Czech Republic, Switzerland, Italy

In the case of crossing into permitted territories, we recommend purchasing the International Supplement (INT). This supplement extends the rental terms and conditions to adjacent countries, provided they are one of the countries listed above, and under the coverage and liability conditions agreed upon in the current excess (as long as the vehicle is used in accordance with these General Terms and Conditions and the traffic regulations of the country of use are adhered to). If this supplement is not purchased and an accident occurs, the Lessee will be fully responsible for any damage to the vehicle, repatriation costs, and/or the total vehicle cost, as well as compensation for any damages caused. The vehicle may not be boarded or transported by any means of transportation without the prior written authorisation of the Lessor. For price and details of INT, please consult the staff at the counter.

Must-not:

Taking rental cars to following countries is not allowed:
Bulgaria, Romania, Albania, United Kingdom

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR for other car models.

EUR 900 for Lancia Ypsilon,

EUR 900 for Fiat 500,

EUR 1050 for Citroen C3,

EUR 900 for Peugeot 108,

EUR 1200 for Citroen C4,

EUR 1200 for Citroën Berlingo,

EUR 1200 for Peugeot Rifter,

EUR 1200 for Peugeot308,

EUR 1200 for Ford Ecosport,

EUR 1200 for Vw Golf Viii,

EUR 1200 for Suzuki Nissan Juke Automatic Or Similar,

EUR 1200 for Kia Ceed Tourer,

EUR 1200 for Mg Hs,

EUR 1800 for Ducia Duster Or Similar,

EUR 1200 for Fiat 500c,

EUR 1800 for Vw Beetle Cc,

EUR 1800 for Volkswagen T-roc Cabrio,

EUR 1500 for Volkswagen Caddy,

EUR 1500 for Peugeot Rifter Long,

EUR 1500 for Peugeot 5008,

EUR 1500 for Peugeot Rifter Long Or Simillar,

EUR 1500 for Seat Alhambra,

EUR 1800 for Peugeot Traveller Long,

EUR 1800 for Renault Trafic,

EUR 900 for Peugeot 108,Lancia Ypsilon,Fiat 500,Fiat 500e,Abarth 695,Fiat 500,Smart Fortwo Eq,

EUR 1100 for Opel Corsa Automatic Pmr,Mini 5 Puertas,Citroen C3,Bmw I3,Audi A1 Sportback,Citroen C3,

EUR 1200 for Mercedes-benz Clase T Diesel,Peugeot Rifter,Opel Combo Life L Pmr,Mercedes Benz Citan,Citroën Berlingo,Peugeot 308 Automatic Pmr,Audi A3 Sportback,Vw Golf Viii,Mg Mg4,Bmw Serie 1,Citroen C4,Toyota Camry Or Similar,Renault Talisman,Toyota Corolla,Fiat Egae,Mg Hs,Citroën C3 Aircross Automatic Pmr,Ds3 Crossback,Suzuki Nissan Juke Automatic Or Similar,Audi Q2,Ford Ecosport,Cupra Formentor Automatic O Similar,Fiat 500c,Peugeot 508,Kia Ceed Tourer,Peugeot308,

EUR 1500 for Abarth 124,

EUR 1800 for Seat Alhambra,Peugeot Rifter Long Or Simillar,Peugeot 5008,Peugeot 5008,Peugeot Rifter Long,Volkswagen Caddy,Audi A3,Audi A3,Mg Marvel R,Nissan X-trail,Audi Q3 Sportback,Ducia Duster Or Similar,Lynk&co 01 Automatic O Similar,Audi A3 Cc,Volkswagen T-roc Cabrio,Vw Beetle Cc,Chevrolet Van Express 15p,Renault Trafic,Renault Trafic,Peugeot Traveller Long,Mercedes Benz Clase C Estate,

EUR 2000 for Bmw X1,Bmw Serie 2 Gran T Ourer,Bmw Serie 5,Bmw X3,Nissan X-trail,Bmw Serie 4 Cabrio,Land Rover Evoque Cc,Peugeot 508 Sw Rxh,

EUR 4000 for Audi S8,

EUR 2000 for Bmw X1,Bmw Serie 2 Gran T Ourer,Bmw Serie 5,Bmw X3,Bmw Serie 4 Cabrio,Land Rover Evoque Cc,Peugeot 508 Sw Rxh,

EUR 1800 for Seat Alhambra,Peugeot Rifter Long Or Simillar,Peugeot 5008,Peugeot 5008,Peugeot Rifter Long,Volkswagen Caddy,Mg Marvel R,Nissan X-trail,Ducia Duster Or Similar,Peugeot 3008 Phev O Similar,Volkswagen T-roc Cabrio,Vw Beetle Cc,Renault Trafic,Peugeot Traveller Long,

EUR 1200 for Mercedes-benz Clase T Diesel,Peugeot Rifter,Opel Combo Life L Pmr,Mercedes Benz Citan,Citroën Berlingo,Peugeot 308 Automatic Pmr,Audi A3 Sportback,Vw Golf Viii,Mg Mg4,Bmw Serie 1,Citroen C4,Toyota Camry Or Similar,Renault Talisman,Toyota Corolla,Mg Hs,Citroën C3 Aircross Automatic Pmr,Ds3 Crossback,Suzuki Nissan Juke Automatic Or Similar,Audi Q2,Ford Ecosport,Cupra Formentor Automatic O Similar,Fiat 500c,Peugeot 508,Kia Ceed Tourer,Peugeot308,

EUR 1800 for Seat Alhambra,Peugeot Rifter Long Or Simillar,Peugeot 5008,Peugeot 5008,Peugeot Rifter Long,Volkswagen Caddy,Audi A3,Audi A3,Mg Marvel R,Nissan X-trail,Audi Q3 Sportback,Ducia Duster Or Similar,Peugeot 3008 Phev O Similar,Audi A3 Cc,Volkswagen T-roc Cabrio,Vw Beetle Cc,Renault Trafic,Renault Trafic,Peugeot Traveller Long,Mercedes Benz Clase C Estate,

Theft Insurance Excess differs by car model:

EUR for other car models.

EUR 900 for Lancia Ypsilon,

EUR 900 for Fiat 500,

EUR 1050 for Citroen C3,

EUR 900 for Peugeot 108,

EUR 1200 for Citroen C4,

EUR 1200 for Citroën Berlingo,

EUR 1200 for Peugeot Rifter,

EUR 1200 for Peugeot308,

EUR 1200 for Ford Ecosport,

EUR 1200 for Vw Golf Viii,

EUR 1200 for Suzuki Nissan Juke Automatic Or Similar,

EUR 1200 for Kia Ceed Tourer,

EUR 1200 for Mg Hs,

EUR 1800 for Ducia Duster Or Similar,

EUR 1200 for Fiat 500c,

EUR 1800 for Vw Beetle Cc,

EUR 1800 for Volkswagen T-roc Cabrio,

EUR 1500 for Volkswagen Caddy,

EUR 1500 for Peugeot Rifter Long,

EUR 1500 for Peugeot 5008,

EUR 1500 for Peugeot Rifter Long Or Simillar,

EUR 1500 for Seat Alhambra,

EUR 1800 for Peugeot Traveller Long,

EUR 1800 for Renault Trafic,

EUR 900 for Peugeot 108,Lancia Ypsilon,Fiat 500,Fiat 500e,Abarth 695,Fiat 500,Smart Fortwo Eq,

EUR 1100 for Opel Corsa Automatic Pmr,Mini 5 Puertas,Citroen C3,Bmw I3,Audi A1 Sportback,Citroen C3,

EUR 1500 for Abarth 124,

EUR 2000 for Bmw X1,Bmw Serie 2 Gran T Ourer,Bmw Serie 5,Bmw X3,Nissan X-trail,Bmw Serie 4 Cabrio,Land Rover Evoque Cc,Peugeot 508 Sw Rxh,

EUR 4000 for Audi S8,

EUR 2000 for Bmw X1,Bmw Serie 2 Gran T Ourer,Bmw Serie 5,Bmw X3,Bmw Serie 4 Cabrio,Land Rover Evoque Cc,Peugeot 508 Sw Rxh,

EUR 1200 for Mercedes-benz Clase T Diesel,Peugeot Rifter,Opel Combo Life L Pmr,Mercedes Benz Citan,Citroën Berlingo,Peugeot 308 Automatic Pmr,Audi A3 Sportback,Vw Golf Viii,Mg Mg4,Bmw Serie 1,Citroen C4,Toyota Camry Or Similar,Renault Talisman,Toyota Corolla,Mg Hs,Citroën C3 Aircross Automatic Pmr,Ds3 Crossback,Suzuki Nissan Juke Automatic Or Similar,Audi Q2,Ford Ecosport,Cupra Formentor Automatic O Similar,Fiat 500c,Peugeot 508,Kia Ceed Tourer,Peugeot308,

EUR 1800 for Seat Alhambra,Peugeot Rifter Long Or Simillar,Peugeot 5008,Peugeot 5008,Peugeot Rifter Long,Volkswagen Caddy,Audi A3,Audi A3,Mg Marvel R,Nissan X-trail,Audi Q3 Sportback,Ducia Duster Or Similar,Peugeot 3008 Phev O Similar,Audi A3 Cc,Volkswagen T-roc Cabrio,Vw Beetle Cc,Renault Trafic,Renault Trafic,Peugeot Traveller Long,Mercedes Benz Clase C Estate,

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.2 km from Bilbao Airport

Railway Stations

4.6 km from Train Station Bilbao

Other Landmarks

3.2 km from Funicular Artxanda (Estación Superior)

3.8 km from Funicular De Artxanda

6.1 km from Viaducto De Miraflores

FIND ME A CHEAP RENTAL

Leaflet

Map view of OK Mobility Store Location

coordinates: 43.301097 -2.910608

Guest Reviews

Total points： 6.7 / 10 Average

Vehicle condition: 9.0
Vehicle cleanliness: 9.2
Spaciousness: 9.0
Counter staff: 3.7
Pick-up location: 3.2
Drop-off location: 6.0
Pick-up time: over 60 mins
Drop-off time: 10-30 mins

N.Guimond
Bilbao
6.3 /10 Average
Reviewed: Wednesday, May 14, 2025
It just feels like a very dishonest company. There is basically no way to really know how much the rental will cost beforehand. Even when one book from full to empty, we have to fill up to avoid fees. I am not even mentioning the insurance scam here. No use for prebooking insurance. You will have to take the Ok rent a car insurance if you don't want your experience to be horrible. Will never do business with them again. On the day of return, no one was there. We had to call some non obvious number to have service and assure us that someone will come take care of us and bring us to the airport. In addition, it was not clear at all at the time of booking that the company was not directly at the airport but somewhere else.
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Anonymous
Bilbao
5.7 /10 Average
Reviewed: Wednesday, May 14, 2025
No communication given that they are located off site and you need to get a shuttle bus to their offices.
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A.Lopez casado
Bilbao
9.3 /10 Excellent
Reviewed: Wednesday, May 14, 2025
Horrible service in Bilbao!! When we got there we took 2 hours and 30 minutes to pick up hour car. Nothing wrong about the staff working there, one guy picking up, dropping and checking all the cars, and one woman doing all the contracts, we were surprise that they could even manage everything. It was really annoying to wait that long but it wasn’t the employees’s fault at all, it’s impossible to run a place just we that staff, they couldn’t do more and obviously they were so stress. This complain it’s more about the company and how necessary it’s to hire more people, not fair for the customers and not fair at all for the staff.
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M.Hancox
Bilbao
8.3 /10 Very good
Reviewed: Wednesday, May 14, 2025
When in Spain there was a lot of confusion and a lot of extra costs for the car that we did not expect after stating clearly what we were after. Also staff had attitude.
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Anonymous
Bilbao
6 /10 Average
Reviewed: Wednesday, May 14, 2025
Lots of hidden fees (gas, early drop off, large deposit, etc) terrible customer service on day of pick up. The service rep made us so angry we wanted to cancel but then were informed we couldn't without talking to the third party booking service. Not in Bilbao airport and very difficult to locate for return. Only positive thing I can say is the car was in good condition. Still waiting for deposit, though it's only been a few days. Wish I would have read more reviews prior to reserving. Won't book with them again.
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H.Derache
Bilbao
6 /10 Average
Reviewed: Wednesday, May 14, 2025
- The car was nice - Under staffed office at pick up - No indications at the airport where to go for the shuttle transfer service / it appeared to be at departures level, which was not indicated in documents or in the airport - if you don't take the extra insurance they offer ... they give you a car with a hidden problem, that they charge you at drop-off (we argued about it, but it didn't help - we sent a reclamation by e-mail, nog reaction up to date) - the amount they reserve on your credit card is double comparared to the indication at online reservation
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Anonymous
Bilbao
5 /10 Average
Reviewed: Wednesday, May 14, 2025
There were no signs anywhere in the airport to show the pickup location. Once we talked to about 3 different people, they led us in the general direction. The shuttle arrived after about 45 mins. There was only one person at check in (who was also the shuttle driver) so that took another hour before we actually had the car. Ok car rental had given us the wrong address for returning the car so we spent over an hour driving around to find it and made it to the airport about 35 minutes before departure. Extremely stressful in every way and will never book with OK car rental again.
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Anonymous
Bilbao
7 /10 Good
Reviewed: Wednesday, May 14, 2025
Car was fine but the customer service was VERY slow, impersonal and very disorganized at pick up. there was zero customer service and they ended up charging me more then what I signed up for on easyrentcars. awful experience.
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