OK Mobility, Bilbao Airport Car hire

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

OK Mobility - Bilbao Airport Information, Car hire Instructions & Policies

Address

Zarandoa Kalea 5, Derio, 48160, Spain

Telephone

0034 971 126 880

Pick-up Instructions

The OK Mobility - Bilbao Airport car hire location is located out of the airport

From the baggage collection point, take the lift to the third floor (Departures) and exit the terminal.This is where you will find the free minibus with the OK Mobility logo, which will take you to our offices.

Drop-off Instructions

Please check with the branch staff during your pick-up about the return location and time.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -22:00	08:00 -22:00	08:00 -22:00	08:00 -22:00	08:00 -22:00	08:00 -22:00	08:00 -22:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

A print-out voucher is more accepted in this store.

Age requirements

18 - 80 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Full Driving License issued in Spain

EU Driving Licence

Spanish digital version of the driving license is acceptable. The driving's license must be shown from the official DGT App.

For local renters, you need to bring:

Full Driving License issued in Spain

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

To be updated

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Andorra Austria Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland Show More Andorra Austria Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Lithuania Luxembourg Malta Netherlands Poland Portugal Romania Slovakia Slovenia Sweden United Kingdom Croatia Gibraltar	EUR 10 per day

Crossing border requires additonal insurance,OK Premium Cover International, please contact the location for further information. If you use a credit card to pay the deposit, you don’t need to purchase Premium Cover International insurance. -The international supplement, 110€. -OPC insurance 330€

Must-not:

Taking rental cars to following countries is not allowed:
Bulgaria, Romania, Albania, United Kingdom

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR for other car models.

EUR 900 for Peugeot 108,

EUR 900 for Fiat 500,

EUR 1050 for Volkswagen Polo,

EUR 1050 for Peugeot 208,

EUR 1200 for Peugeot 308,

EUR 1200 for Peugeot Rifter,

EUR 1200 for Peugeot308,

EUR 1200 for Peugeot 2008,

EUR 1200 for Seat Leon,

EUR 1200 for Opel Crossland X,

EUR 1200 for Seat Ateca,

EUR 1800 for Peugeot 3008,

EUR 1200 for Fiat500 Cabrio,

EUR 1800 for Opel Cabrio,

EUR 1500 for Citro?n Grand C4 Piccasso,

EUR 1500 for Peugeot Rifter Long,

EUR 1500 for Peugeot 5008,

EUR 1500 for Renaultespace,

EUR 1800 for Peugeot Traveller Long,

EUR 1800 for Renault Trafic,

EUR 900 for Peugeot 108,Peugeot 108,Fiat 500,Fiat 500,

EUR 1100 for Peugeot 208,Volkswagen Polo,

EUR 1200 for Peugeot Rifter,Peugeot Rifter,Audi A3 Sportback,Seat Leon,Peugeot 308,Skoda Rapid,Skoda Rapid,Toyota Corolla,Seat Ateca,Audi Q2,Opel Crossland X,Audi Q2,Peugeot 2008,Fiat500 Cabrio,Volkswagen Passat,Peugeot 308,Peugeot308,

EUR 1800 for Renaultespace,Renaultespace,Peugeot 5008,Peugeot 5008,Peugeot Rifter Long,Citro?n Grand C4 Piccasso,Land Rover Evoque,Peugeot 3008,Opel Cabrio,Opel Cabrio,Opel Cabrio,Chevrolet Van Express 15p,Renault Trafic,Peugeot Traveller Long,Cupra León Sportstourer,

EUR 2000 for Bmw X1,Audi A6,Mercedes Benz Glc,Nissan X- Trail,Jeep Wrangler,

EUR 4000 for Audi S8,Jeep Wrangler,

EUR 2000 for Bmw X1,Audi A6,Mercedes Benz Glc,

EUR 1800 for Renaultespace,Renaultespace,Peugeot 5008,Peugeot 5008,Peugeot Rifter Long,Citro?n Grand C4 Piccasso,Peugeot 3008,Peugeot 3008 Phev,Opel Cabrio,Opel Cabrio,Renault Trafic,Peugeot Traveller Long,

EUR 1800 for Renaultespace,Renaultespace,Peugeot 5008,Peugeot 5008,Peugeot Rifter Long,Citro?n Grand C4 Piccasso,Land Rover Evoque,Peugeot 3008,Peugeot 3008 Phev,Opel Cabrio,Opel Cabrio,Opel Cabrio,Renault Trafic,Peugeot Traveller Long,Cupra León Sportstourer,

Theft Insurance Excess differs by car model:

EUR for other car models.

EUR 900 for Peugeot 108,

EUR 900 for Fiat 500,

EUR 1050 for Volkswagen Polo,

EUR 1050 for Peugeot 208,

EUR 1200 for Peugeot 308,

EUR 1200 for Peugeot Rifter,

EUR 1200 for Peugeot308,

EUR 1200 for Peugeot 2008,

EUR 1200 for Seat Leon,

EUR 1200 for Opel Crossland X,

EUR 1200 for Seat Ateca,

EUR 1800 for Peugeot 3008,

EUR 1200 for Fiat500 Cabrio,

EUR 1800 for Opel Cabrio,

EUR 1500 for Citro?n Grand C4 Piccasso,

EUR 1500 for Peugeot Rifter Long,

EUR 1500 for Peugeot 5008,

EUR 1500 for Renaultespace,

EUR 1800 for Peugeot Traveller Long,

EUR 1800 for Renault Trafic,

EUR 900 for Peugeot 108,Peugeot 108,Fiat 500,Fiat 500,

EUR 1100 for Peugeot 208,Volkswagen Polo,

EUR 2000 for Bmw X1,Audi A6,Mercedes Benz Glc,Nissan X- Trail,Jeep Wrangler,

EUR 4000 for Audi S8,Jeep Wrangler,

EUR 2000 for Bmw X1,Audi A6,Mercedes Benz Glc,

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.2 km from Bilbao Airport

Railway Stations

4.6 km from Train Station Bilbao

Other Landmarks

3.2 km from Funicular Artxanda (Estación Superior)

3.8 km from Funicular De Artxanda

6.1 km from Viaducto De Miraflores

FIND ME A CHEAP RENTAL

Map view of OK Mobility Store Location

coordinates: 43.301097 -2.910608

Guest Reviews

Total points： 6.7 / 10 Average

Vehicle condition: 9.0
Vehicle cleanliness: 9.2
Spaciousness: 9.0
Counter staff: 3.7
Pick-up location: 3.2
Drop-off location: 6.0
Pick-up time: over 60 mins
Drop-off time: 10-30 mins

N.Guimond
Bilbao
6.3 /10 Average
Reviewed: Saturday, November 23, 2024
It just feels like a very dishonest company. There is basically no way to really know how much the rental will cost beforehand. Even when one book from full to empty, we have to fill up to avoid fees. I am not even mentioning the insurance scam here. No use for prebooking insurance. You will have to take the Ok rent a car insurance if you don't want your experience to be horrible. Will never do business with them again. On the day of return, no one was there. We had to call some non obvious number to have service and assure us that someone will come take care of us and bring us to the airport. In addition, it was not clear at all at the time of booking that the company was not directly at the airport but somewhere else.
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Anonymous
Bilbao
5.7 /10 Average
Reviewed: Saturday, November 23, 2024
No communication given that they are located off site and you need to get a shuttle bus to their offices.
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A.Lopez casado
Bilbao
9.3 /10 Excellent
Reviewed: Saturday, November 23, 2024
Horrible service in Bilbao!! When we got there we took 2 hours and 30 minutes to pick up hour car. Nothing wrong about the staff working there, one guy picking up, dropping and checking all the cars, and one woman doing all the contracts, we were surprise that they could even manage everything. It was really annoying to wait that long but it wasn’t the employees’s fault at all, it’s impossible to run a place just we that staff, they couldn’t do more and obviously they were so stress. This complain it’s more about the company and how necessary it’s to hire more people, not fair for the customers and not fair at all for the staff.
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M.Hancox
Bilbao
8.3 /10 Very good
Reviewed: Saturday, November 23, 2024
When in Spain there was a lot of confusion and a lot of extra costs for the car that we did not expect after stating clearly what we were after. Also staff had attitude.
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Anonymous
Bilbao
6 /10 Average
Reviewed: Saturday, November 23, 2024
Lots of hidden fees (gas, early drop off, large deposit, etc) terrible customer service on day of pick up. The service rep made us so angry we wanted to cancel but then were informed we couldn't without talking to the third party booking service. Not in Bilbao airport and very difficult to locate for return. Only positive thing I can say is the car was in good condition. Still waiting for deposit, though it's only been a few days. Wish I would have read more reviews prior to reserving. Won't book with them again.
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H.Derache
Bilbao
6 /10 Average
Reviewed: Saturday, November 23, 2024
- The car was nice - Under staffed office at pick up - No indications at the airport where to go for the shuttle transfer service / it appeared to be at departures level, which was not indicated in documents or in the airport - if you don't take the extra insurance they offer ... they give you a car with a hidden problem, that they charge you at drop-off (we argued about it, but it didn't help - we sent a reclamation by e-mail, nog reaction up to date) - the amount they reserve on your credit card is double comparared to the indication at online reservation
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Anonymous
Bilbao
5 /10 Average
Reviewed: Saturday, November 23, 2024
There were no signs anywhere in the airport to show the pickup location. Once we talked to about 3 different people, they led us in the general direction. The shuttle arrived after about 45 mins. There was only one person at check in (who was also the shuttle driver) so that took another hour before we actually had the car. Ok car rental had given us the wrong address for returning the car so we spent over an hour driving around to find it and made it to the airport about 35 minutes before departure. Extremely stressful in every way and will never book with OK car rental again.
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Anonymous
Bilbao
7 /10 Good
Reviewed: Saturday, November 23, 2024
Car was fine but the customer service was VERY slow, impersonal and very disorganized at pick up. there was zero customer service and they ended up charging me more then what I signed up for on easyrentcars. awful experience.
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